Fast-Growing Meal Delivery Company Relies on Genesys to Optimize Business Performance

DALY CITY, CA — November 19, 2014 — Genesys (, a leading provider of customer experience and contact center solutions, announced today that Plated, a fast-growing company that provides customers a unique approach to meal delivery, has chosen the Genesys Customer Experience Platform to transform its customer experience and further extend its competitive separation and market differentiation. Plated will leverage the cloud-based Genesys Premier Edition to reinforce their mission of providing an easy, fast and fun way to bring fresh cooking back to people with busy, modern lifestyles.

Genesys Cloud, Premier Edition and the Genesys Customer Experience Platform

The Genesys Customer Experience Platform ensures that the experience enterprises deliver aligns with the expectations of their customers and is appropriate for each individual customer journey. By effectively matching workload and the required staffing levels to serve the customer, organizations utilizing Genesys can deliver consistent service levels across all customer touchpoints, channels and interactions throughout their front and back office. 

The Genesys Premier Edition is a pure cloud offering that delivers everything from the Genesys Customer Experience Platform that small to mid-size contact centers need to provide an exceptional customer experience. Built with world-class Genesys routing and IVR capabilities, the Genesys Premier Edition is designed to be flexible, quick to deploy and easy to use. By utilizing the cloud-based model, Plated can now engage with customers through effective self-service applications, customer identification and intelligent interaction routing, all resulting in reduced costs as well as increased first contact resolution of customer inquiries – a key driver of delivering a successful customer experience.

Plated’s Television Debut and Growing Popularity

From the company’s debut on the hit ABC television show Shark Tank, Plated received even greater growing popularity. With their rising success, Plated is now able to vigorously focus their attention on delivering healthy, ready-to-make meals directly to their customer’s doorsteps with the comfort of knowing the Genesys cloud solution is helping deliver a consistent customer experience for Plated and its customers through the contact center.

“Plated’s relationship with its customers is built on providing great cuisine and delivering an exceptional customer experience is core to that relationship,” said Tom Eggemeier, Chief Customer Officer at Genesys. “Using the Genesys cloud-based platform will further power Plated to deliver on their mission to weave fun, fast, and easy cooking into hectic schedules by making it more convenient to bond with their customers.”

About Genesys

Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at or call us at +1.888.436.3797.

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