DALY CITY, Calif., September 9, 2013 – Collections contact center operators are increasingly challenged to keep pace with their existing infrastructure, forced to rely on outdated dialers, contend with the need to expand capacity, and even resort to inefficient manually dialed calls. As the move to the cloud continues to gain popularity, many contact centers across industries such as financial services, telecommunications, and healthcare are migrating to mixed hybrid deployments or to the cloud completely.

With its recent acquisition of cloud-based contact center provider SoundBite Communications, Genesys is poised to revolutionize the Accounts Receivable Management (ARM) industry. “SoundBite’s longstanding success in the ARM industry was built on the performance and reliability of its cloud-based outbound dialing solution,” said Matt Edmunds, Vice President, Proactive Communications at Genesys. “Genesys will build on SoundBite’s success in the ARM industry at solving client challenges and migrating organizations to the cloud to take advantage of the inherent benefits that cloud solutions deliver, including improved efficiency, scalability, flexibility, and cost-effectiveness.”

Genesys will be exhibiting at the Debt Collection Symposium and Expo (DCS) on September 9 – 12, 2013. Symposium attendees can visit booth 503 to learn how the Genesys integration of SoundBite in addition to IVR self-service Angel Inc, and speech recognition provider Utopy can help improve debt collection.

For more information about the Genesys Cloud Dialer, please visit http://sndb.it/dialeror contact us.

About Genesys

Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Visit: www.genesyslab.com

Press Contact

Dominic Weeks, 617-779-1800: [email protected]