AI for Customer Experience Webinar Series

The art of the possible with AI: Realising the value

Join us for our four-part webinar series and unlock the full potential of AI for your business success.

On-Demand Webinar

In today’s dynamic business landscape, embracing artificial intelligence (AI) is key to staying competitive and driving efficiency. Join our webinar series to discover how AI is reshaping industries, unlocking new avenues for innovation, and delivering exceptional results.

Series highlights include:

  • Insights from ANZ research commissioned by Genesys on AI’s impact on CX in Australia
  • Exploration of AI’s transformative potential in customer service and operational efficiency
  • Insightful discussions on leveraging AI to elevate customer experiences and satisfaction levels
  • Practical guidance on integrating AI into CX strategies to generate measurable value
  • Case studies showcasing how leading brands use AI-powered CX technology to leverage untapped data and enhance customer experiences

Secure your spot for sessions of the AI for CX Webinar Series:

9 May: Customer spotlight: AI to positively impact the student and employee experience at WSU – learn more

16 May: Artificial Intelligence for CX: Keeping it real learn more

23 May: Genesys AI in Action – learn more

30 May: Mapping out AI Value learn more

Meet the Speakers

Dave flanagan nexon

Dave Flanagan
Head of Digital and AI
Nexon Asia Pacific


Jarryd Tuyau
Principal Solution Consultant


Megan Gordan
Principal Professional Services Consultant

Melissa hatherly   wsu

Melissa Hatherly
Practice Adoption Advisory, Contact Centre Project
Western Sydney University


Mike Marshall
Principal Solution Consultant


Poonam Nair
Senior Customer Success Manager AI