4/4: AI for Customer Experience Webinar Series

Mapping out AI Value

Explore practical AI applications for boosting customer loyalty, enhancing employee experience, and swiftly realising AI value without complex data science or development requirements.

30 May, 2024 at 9am SGT / 11am AEST / 1pm NZT

Getting value from AI tools shouldn’t take an army of data scientists and developers. It should be easy, fast and reliable. In this session we’ll discuss how to take a practical approach to applying and using AI to build customer loyalty, elevate the employee experience and realise the value of AI faster.

In this session our discussion points cover how to:

Identify use cases for AI in your business to deliver great experiences
Map AI capabilities to real life use cases and understanding true value

Join us for more sessions of the AI for CX Webinar Series:

9 May: Customer spotlight: AI to positively impact the student and employee experience at WSU – learn more

16 May: Artificial Intelligence for CX: Keeping it real – learn more

23 May: Genesys AI in Action – learn more

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Meet the Speakers

Poonam Nair
Senior Customer Success Manager AI
Genesys

Megan Gordan
Principal Professional Services Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.