By industry
Retail
Personalise the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
BPO
Stay competitive and deliver positive outcomes for your customers.
1/4: AI for Customer Experience Webinar Series
On-Demand Webinar
Discover how Western Sydney University reimagined the way they connect with students and enhance staff efficiency through digital innovation. This discussion offers an inside look at their journey, highlighting how strategic technology adoption has improved student engagement across various digital platforms, and streamlined staff workflows.
Hear first-hand accounts of this initiative and learn how the integration of digital tools and AI has positioned WSU as a future-ready institution, focused on enhancing student engagement and operational efficiency.
Join us for more sessions of the AI for CX Webinar Series:
16 May: Artificial Intelligence for CX: Keeping it real – learn more
23 May: Genesys AI in Action – learn more
30 May: Mapping out AI Value – learn more
Dave Flanagan
Head of Digital and AI
Nexon Asia Pacific
Melissa Hatherly
Practice Adoption Advisory, Contact Centre Project
Western Sydney University
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
