2/4: AI for Customer Experience Webinar Series

Artificial Intelligence for CX: Keeping it real

Discover how AI is revolutionising customer service, boosting efficiency, and customising interactions in contact centres.

On-Demand Webinar

A growing number of contact centres are using artificial intelligence (AI) to automate service, improve efficiency, and personalise customer interactions. Yet, for many organisations, the path to harnessing AI remains uncertain.

In this webinar, Genesys AI Experts provide valuable insights into the current landscape of AI in contact centres. Find out what’s achievable with AI today and uncover the optimal strategies for harnessing its power to unlock genuine value.

Join us for more sessions of the AI for CX Webinar Series:

9 May: Customer spotlight: AI to positively impact the student and employee experience at WSU – learn more

23 May: Genesys AI in Action learn more

30 May: Mapping out AI Value – learn more

Meet the Speakers


Poonam Nair
Senior Customer Success Manager AI


Jarryd Tuyau
Principal Solution Consultant