By industry
Retail
Personalise the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
BPO
Stay competitive and deliver positive outcomes for your customers.
2/4: AI for Customer Experience Webinar Series
On-Demand Webinar
A growing number of contact centres are using artificial intelligence (AI) to automate service, improve efficiency, and personalise customer interactions. Yet, for many organisations, the path to harnessing AI remains uncertain.
In this webinar, Genesys AI Experts provide valuable insights into the current landscape of AI in contact centres. Find out what’s achievable with AI today and uncover the optimal strategies for harnessing its power to unlock genuine value.
Join us for more sessions of the AI for CX Webinar Series:
9 May: Customer spotlight: AI to positively impact the student and employee experience at WSU – learn more
23 May: Genesys AI in Action – learn more
30 May: Mapping out AI Value – learn more
Poonam Nair
Senior Customer Success Manager AI
Genesys
Jarryd Tuyau
Principal Solution Consultant
Genesys
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
