IDC infographic

Unlocking the transformative power of AI for contact centres with Google Cloud and Genesys

Customer experience and evolving customer preferences

As call volumes increase, there’s a spotlight on providing great customer experience (CX). And artificial intelligence (AI) gives call centre agents the necessary edge for meeting those higher demands. According to IDC, “The #1 business driver for embracing AI for contact centres is providing better CX.”

Get the IDC infographic to learn:

  • Steps for improving your customer experience
  • Ways organisations are using Google Cloud Contact Centre AI
  • Lessons and success metrics of early adopters

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