IDC infographic

Unlocking the transformative power of AI for contact centres with Google Cloud and Genesys

Customer experience and evolving customer preferences

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As call volumes increase, there’s a spotlight on providing great customer experience (CX). And artificial intelligence (AI) gives call centre agents the necessary edge for meeting those higher demands. According to IDC, “The #1 business driver for embracing AI for contact centres is providing better CX.”

Get the IDC infographic to learn:

Steps for improving your customer experience
Ways organisations are using Google Cloud Contact Centre AI
Lessons and success metrics of early adopters

Genesys Cloud CX

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

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