What Is Back Office Optimisation?

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Back office optimisation

Back-office optimisation is the process of streamlining and automating workforce tasks that occur in a contact centre. It also aligns back-office functions with front-office workflows to improve customer experience across the customer lifecycle.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Back office optimisation

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