Genesys Customer Advocacy Program

Celebrate your innovations and share them with peers

The Genesys Customer Advocacy Program (GCAP) is a forum where you can promote your successful customer experience transformation initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices—all while being rewarded for your engagement.

At Genesys, we celebrate customers like you who take the time to advocate on our behalf. And now you can earn rewards for activities such as references, referrals, speaking engagements and more. The program also can enhance your brand reputation by amplifying your story around customer experience innovation.

Earn GCAP member points

GCAP members earn points for a variety of activities, including:

  • Developing success stories and blogs with Genesys, either written or video
  • Being nominated for a Genesys Customer Innovation Award
  • Participating with Genesys in public announcements and speaking to analysts and the press about Genesys
  • Presenting at select Genesys and industry events or webinars
  • Engaging in sales advocacy through site visits, reference calls, prospect referrals and more

Exclusive benefits for GCAP members

Each GCAP engagement activity earns you points, much like a loyalty program, in that you can redeem for a variety of value-add options. Current, high-value examples include Genesys University classes, Professional Services offerings and free tickets to CX19—our annual customer experience event. We also offer gift cards or giveaways that are useful for team incentives.

Expand your networking opportunities

Throughout the year and at specific events, you can network with industry executives and gain prominence and credibility as a customer experience transformational leader:

  • Interact in the GCAP Hub online and via the mobile app
  • Participate in advocacy activities you prefer, such as speaking engagements, content sharing and referrals
  • Enjoy CX19 VIP status, which includes exclusive GCAP member pricing, gifts, perks and preferred seating at the event
  • Receive exclusive invitations to participate in Genesys user groups, surveys and special events

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