06/17/2026
Awards recognise regional partners helping enterprises operationalise AI at scale to deliver better customer and business outcomes
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, honoured partners demonstrating excellence and innovation across Asia Pacific (APAC) at the 11th annual Genesys Partner Executive Summit & Drive.
Held in Bangkok, Thailand, the event recognised regional partners helping enterprises harness AI to improve customer loyalty and operational efficiency. Bringing together strategic technology partners, global system integrators, value-added resellers and developers, the annual summit explored the technologies and trends shaping the future of customer and employee experiences driven by agentic AI.
For organisations to advance toward more autonomous customer experiences, success depends on the ability to connect people, systems, data and AI across the enterprise. The Genesys ecosystem plays a critical role in helping organisations use the Genesys Cloud™ platform to accelerate this transformation through deep collaboration, industry expertise and shared accountability for outcomes. Partners help Genesys customers connect workflows across the enterprise, integrate AI across existing technology ecosystems and establish the governance frameworks needed to scale innovation responsibly.
“Genesys partners are instrumental in helping organisations move from AI ambition to enterprise-wide impact,” said Gwilym Funnell, VP Partner and Alliance Sales, Asia Pacific. “This year’s award winners stand out for enabling organisations to use AI to create more connected customer and employee experiences while maintaining the governance, interoperability and resilience needed to deploy it responsibly. Through collaboration with our partners, our customers are accelerating AI innovation, unlocking greater business value with measurable results and building the foundation for agentic orchestration.”
This year’s awards spotlighted partners helping organisations advance enterprise AI initiatives and deliver exceptional customer value across industries and markets through the Genesys Cloud platform.
Genesys APAC Partner Award Winners for Fiscal Year 2026
Together, Genesys and its partners are helping organisations create more connected, personalised and efficient experiences while accelerating time to value and long-term business transformation.
About Genesys
Genesys® empowers more than 8,000 organisations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration Platform that connects people, systems, data and AI across the enterprise. As a result, organisations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com/en-sg/.
© 2026 Genesys. All rights reserved. Genesys, the Genesys logo and Genesys Cloud are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
Media Contact
Manali Pattnaik
Senior Director APAC Communications, Genesys
Manali.pattnaik@genesys.com
+65-83217924
