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We’re thrilled to announce the finalists for the 2023 Genesys Customer Innovation Awards. With an outstanding number of quality submissions, the competition this year was fiercer than ever. Our panel of judges had the difficult task of narrowing down the entries to select the most innovative and impactful companies that are transforming customer and employee experiences across a variety of industries.
The finalists represent a diverse range of organisations — large and small — from across the globe. These organisations are shining examples of how to leverage innovation to enhance customer engagement and drive business success.
And there’s no better place to recognise these outstanding achievements — and announce the winners — than at Xperience 2023 in Denver, June 19–21.
We want to thank everyone who submitted nominations; we were inspired by the incredible work being done to advance customer and employee experiences. And we’re incredibly proud of the success our customers and partners have achieved.
We hope you can join us at Xperience 2023 as we celebrate our winners and finalists.
This category recognises the organisation that’s taking a modern approach to Experience Orchestration through both customer experience and employee experience.
A CX Innovator pushes the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice. This category is split into two subcategories based on size.
This category recognises customers once invested in a legacy, hardware-based contact centre platform solution or those that have transitioned from another cloud environment to a Genesys cloud-based solution. Four CX Mover Award winners will be chosen according to implementation (this includes three customers and a partner).
The EX Mobilizer category is dedicated to the customer that put the success of its team and workforce engagement management at the heart of its transformation.
We applaud the following organisations for their achievements:
Anglican Community Services
Best Buy Canada Ltd.
BNPP Personal Finance France
Cactus Communication Pvt Ltd.
CAL (ICC — Israel Credit Card)
Cure Auto Insurance
Flight Centre Travel Group
KPN Customer Service
Missouri Department of Higher Education and Workforce Development
OTP Bank Nyrt.
Pensacola Christian College
Tata Communication Middle East
Congratulations to this year’s finalists — and thank you to all who submitted and shared their inspiring success stories in customer experience.
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