Drum Roll, Please: Announcing the 2023 Customer Innovation Awards Finalists

We’re thrilled to announce the finalists for the 2023 Genesys Customer Innovation Awards. With an outstanding number of quality submissions, the competition this year was fiercer than ever. Our panel of judges had the difficult task of narrowing down the entries to select the most innovative and impactful companies that are transforming customer and employee experiences across a variety of industries.

The finalists represent a diverse range of organisations — large and small — from across the globe. These organisations are shining examples of how to leverage innovation to enhance customer engagement and drive business success.

And there’s no better place to recognise these outstanding achievements — and announce the winners — than at Xperience 2023 in Denver, June 19–21.

We want to thank everyone who submitted nominations; we were inspired by the incredible work being done to advance customer and employee experiences. And we’re incredibly proud of the success our customers and partners have achieved.

We hope you can join us at Xperience 2023 as we celebrate our winners and finalists.

2023 Genesys Customer Innovation Awards Finalists

CX Achiever – Most Successful CX and EX Strategy

This category recognises the organisation that’s taking a modern approach to Experience Orchestration through both customer experience and employee experience.

  • Aeromexico
  • Canteen Australia
  • Coca-Cola Europacific Partners

CX Innovator – Most Successful Innovation

A CX Innovator pushes the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice. This category is split into two subcategories based on size.

Small- and Medium-Sized Business
  • Alberta Motor Association (AMA)
  • National Domestic Violence Hotline
  • Somerset Council
  • BAC Credomatic
  • Missouri Department of Social Services
  • Pfizer, Inc.

CX Mover – Best Cloud Implementation

This category recognises customers once invested in a legacy, hardware-based contact centre platform solution or those that have transitioned from another cloud environment to a Genesys cloud-based solution. Four CX Mover Award winners will be chosen according to implementation (this includes three customers and a partner).

Genesys Professional Services Implementation
  • DocuSign
  • Presbyterian Healthcare Services
  • Thomson Reuters
  • Voya Financial
Partner Implementation (Customer and Partner)
  • APM and Customer Driven
  • Esri, Inc. and TTEC
  • Mountain Warehouse and Kerv Experience
  • Siemens Healthineers and Cognizant
  • BPO Division of NTT
  • Unisys Corporation

EX Mobilizer — Best Example of Optimising and Improving Team Engagement

The EX Mobilizer category is dedicated to the customer that put the success of its team and workforce engagement management at the heart of its transformation.

  • AdaptHealth
  • GSG (Graphic Solutions Group)
  • Western Governors University (WGU)

2023 Genesys Customer Innovation Awards Honourable Mentions

We applaud the following organisations for their achievements:


Anglican Community Services


Best Buy Canada Ltd.

BNPP Personal Finance France

Bradesco Seguros



Cactus Communication Pvt Ltd.

CAL (ICC — Israel Credit Card)

Chemist Warehouse

Cure Auto Insurance



Flight Centre Travel Group

Gallagher Basset



KPN Customer Service



Missouri Department of Higher Education and Workforce Development


OTP Bank Nyrt.

Pensacola Christian College






Tata Communication Middle East

UTSA Online


Congratulations to this year’s finalists — and thank you to all who submitted and shared their inspiring success stories in customer experience.