Customer Highlights

Genesys and Scuderia Ferrari: Innovation, Teamwork and Performance

Scuderia Ferrari and Genesys share a drive and passion for innovation, teamwork and performance. Both companies know the...

Jill Hundley

21/08/2023

Delivering Value, Performance and Equality in a Call Centre

Experts expect eye disorders to double between today and 2050 — leaving almost nine million Americans blind or visually...

Kyle Johnson

01/07/2023

Announcing the Winners of the 2023 Genesys Customer Innovation Awards

It’s been four long years since we had the opportunity to honor and celebrate our Customer Innovation Awards winners in person....

Angela Santarossa

28/06/2023

Genesys for Good: Helping Charities Serve Their Communities

At a time when so many people could use a helping hand, delivering empathy has never been more important. Nonprofit organisations...

Olivier Jouve

20/06/2023

Drum Roll, Please: Announcing the 2023 Customer Innovation Awards Finalists

We’re thrilled to announce the finalists for the 2023 Genesys Customer Innovation Awards. With an outstanding number of quality...

Angela Santarossa

17/05/2023

Now Accepting Nominations: 2023 Genesys Customer Innovation Awards

In today’s competitive business climate, what sets organisations apart is not only the customer experience (CX) they provide,...

Angela Santarossa

23/01/2023

Honoring the 2022 Genesys Customer Innovation Awards Winners

Innovation encompasses not only developing new devices, but also creating new ways to do things. And it’s crucial to long-term...

Angela Santarossa

14/09/2022

Super Human Service: Xerox Designs Digital Customer Experiences

Xerox is a workplace technology company, building and integrating software and hardware for companies of all sizes. Whether...

Jill Hundley

19/08/2022

Driving Innovation and Agility with Composable CX

Technology companies work hard to create great out-of-the-box solutions that often include the ability for...

Jason Alley

05/07/2022

Announcing the 2022 Genesys Customer Innovation Awards Finalists

The past few years have challenged us all. And many organisations rose to workplace challenges by prioritising innovation in the...

Angela Santarossa

26/06/2022

Drive Growth in CX and EX with Conversational AI

As companies look for more streamlined ways to improve the customer experience (CX), the adoption of conversational artificial...

Rahul Garg

20/06/2022

Super Human Service: Advancing Human Understanding at Every Level

The most successful companies put their customers first. We’re all customers — and real changes happen when...

Jill Hundley

28/05/2022

Woolworths Q&A: Using Conversational AI to Personalise and Enhance Customer Experience

Customer happiness and satisfaction is priority number one at Australian-based Woolworths. “Creating an excellent...

John Hernandez

09/01/2022

Woolworths Q&A: Cloud and RPA Take CX to the Next Level

Based out of Hobart, Adelaide and Sydney, Woolworths Finance Shared Services (FSS) supports Woolworths business units,...

Olivier Jouve

07/11/2021

Company Nurse Q&A: Digital Innovation Ensures Workplace Health and Safety

The COVID-19 pandemic has changed the face of business in numerous ways. When lockdowns made it necessary for its...

Olivier Jouve

06/10/2021

Genesys Cloud

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.