Customer Highlights

20/04/2025

Genesys Orchestrators: Step Into the Spotlight of Experience Innovation

On March 3, I announced the Genesys Orchestrators™ programme to nearly 2,000 in-person participants, including 178 partners, as...

Scott Cravotta

16/04/2025

Four Real-World AI Use Cases of Customer Experience Success

Top athletes work tirelessly to hone their craft. Even at the pinnacle of their careers, the process is constant. The same is...

Ginger Conlon

07/10/2024

Dreamforce 2024: Genesys, Salesforce Showcase Expanded Availability and Customer Success

The artificial turf has been rolled up and Einstein wigs packed, signifying the conclusion of Dreamforce, the annual Salesforce...

Sam Rector

13/07/2024

How 3 CX Leaders Are Embracing AI-Powered Experience Orchestration

What do Almosafer travel company, Coca-Cola Bottlers’ Sales & Services and The Trevor Project all have in common? An...

Greg Thomas

01/06/2024

Celebrating Our 2024 Customer Innovation Awards Winners

For 19 years, the Genesys Customer Innovation Awards have recognised and celebrated the remarkable accomplishments of our...

Angela Santarossa

01/04/2024

Announcing the 2024 Genesys Customer Innovation Awards Finalists

Innovation is the cornerstone of progress, driving us all forward and reshaping the landscape of customer and employee...

Angela Santarossa

28/03/2024

Life Extension Keeps Customers at the Heart of CX Innovation

For over 40 years, health and wellness company Life Extension has put customer and employee centricity at the forefront of its...

Ginger Conlon

24/03/2024

Web Messaging Creates Empathetic Conversations at Rabobank

It’s a common misconception that digital technologies make customer interactions more efficient and less personal. But by using...

Claire Beatty

21/08/2023

Genesys and Scuderia Ferrari: Innovation, Teamwork and Performance

Scuderia Ferrari and Genesys share a drive and passion for innovation, teamwork and performance. Both companies know the...

Jill Hundley

01/07/2023

Delivering Value, Performance and Equality in a Call Centre

Experts expect eye disorders to double between today and 2050 — leaving almost nine million Americans blind or visually...

Kyle Johnson

28/06/2023

Announcing the Winners of the 2023 Genesys Customer Innovation Awards

It’s been four long years since we had the opportunity to honor and celebrate our Customer Innovation Awards winners in person....

Angela Santarossa

20/06/2023

Genesys for Good: Helping Charities Serve Their Communities

At a time when so many people could use a helping hand, delivering empathy has never been more important. Nonprofit organisations...

Olivier Jouve

17/05/2023

Drum Roll, Please: Announcing the 2023 Customer Innovation Awards Finalists

We’re thrilled to announce the finalists for the 2023 Genesys Customer Innovation Awards. With an outstanding number of quality...

Angela Santarossa

23/01/2023

Now Accepting Nominations: 2023 Genesys Customer Innovation Awards

In today’s competitive business climate, what sets organisations apart is not only the customer experience (CX) they provide,...

Angela Santarossa

14/09/2022

Honoring the 2022 Genesys Customer Innovation Awards Winners

Innovation encompasses not only developing new devices, but also creating new ways to do things. And it’s crucial to long-term...

Angela Santarossa