Genesys

Posts By Genesys

Genesys Predictive Engagement Is Your Next CX Superpower

Imagine you’ve been asked to create a proactive message that will reach customers who are browsing your company’s website to...

Genesys

01/10/2022

Improving Customer Experience in Insurance Can Reduce Costs

Insurance customers might leave for a better price, but they’re most likely to stay for the service. Service quality is the...

Genesys

20/09/2022

7 Reasons Retail CX Is Better on the Cloud

Omnichannel shopping, personalisation and dynamic human behaviours all contribute to the design of innovative retail experiences...

Genesys

17/09/2022

Meeting the Shifting Needs of Customer Experience in Banking

Banks are in a predicament. Three-quarters of banks report they’re actively working on a customer experience (CX)...

Genesys

12/09/2022

Back to Basics: Call Centre Software

It’s back to school season for many around the country. So, there’s no better time to get a refresher on a key term in the...

Genesys

09/09/2022

How to Avoid a Cloud Contact Centre Migration Shipwreck

For 2,500 years, lighthouse beacons have served two purposes: to warn mariners of dangerous shallows and rocky coasts, and to...

Genesys

13/08/2022

Genesys Cloud CX

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.