Genesys

Posts By Genesys

Customer Experience Management Challenges and Opportunities for Digital-Native Organisations

If you’re just playing catch-up with your customer service, your brand will likely fall behind. Make omnichannel customer...

Genesys

01/08/2023

7 Security Promises Your Contact Centre Vendor Should Keep

Customers share valuable data with your business every day, including names, phone numbers, addresses, payment information and...

Genesys

18/07/2023

Genesys Predictive Engagement Is Your Next CX Superpower

Imagine you’ve been asked to create a proactive message that will reach customers who are browsing your company’s website to...

Genesys

01/10/2022

Improving Customer Experience in Insurance Can Reduce Costs

Insurance customers might leave for a better price, but they’re most likely to stay for the service. Service quality is the...

Genesys

20/09/2022

7 Reasons Retail CX Is Better on the Cloud

Omnichannel shopping, personalisation and dynamic human behaviours all contribute to the design of innovative retail experiences...

Genesys

17/09/2022

Meeting the Shifting Needs of Customer Experience in Banking

Banks are in a predicament. Three-quarters of banks report they’re actively working on a customer experience (CX)...

Genesys

12/09/2022

Genesys Cloud

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.