Genesys was awarded the AWS global partner of the year for Customer Experience

Genesys and Amazon Web Services

Enhance your CX technology at scale

Provide your customers with the experiences they deserve by leveraging support from leaders in contact centre and cloud Infrastructure as a Service. Genesys solutions operate on AWS Cloud, integrating AWS artificial intelligence (AI) and machine learning. With the backing of two globally trusted partners, you can reliably deliver better, more personalised customer and employee experiences.

Ensure your customer experience data is secure

• Receive end-to-end data protection with rigorous testing and auto-healing architecture
• Protect customer data using AWS security, compliance, and identity products, alongside built-in Genesys compliance and security tools
• Meet government and compliance requirements of highly regulated industries

Empower agents with native workforce engagement management

• Analyse customer interactions in real time to identify excellence patterns and opportunities for improvement
• Utilise AI and machine learning to enhance forecast accuracy
• Ensure sensitive employee information is managed per government and compliance requirements

Create unique conversational AI experiences using turnkey digital and AI

• Enhance customer-agent interactions with built-in AI to analyse patterns and identify next-best actions and outcomes
• Determine the optimal time to reach out to customers with the right content
• Remove mundane tasks by automating self-service for customers and employees

Achieve cost predictability and cost optimisation in your contact centre

• Budget your cloud CX platform confidently
• Utilise your cloud strategy for cost optimisation
• Benefit from flexible payment terms and options via the AWS Marketplace

Utilise journey orchestration across channels

• Analyse customer journeys to identify root causes of poor contact centre experiences and performance issues
• Prioritise experience enhancements that will deliver the greatest impact to customers and the business
• Remove mundane tasks by automating self-service for customers and employees

Deliver a CX solution that scales with you

• Receive proven, reliable CX solutions regardless of your organisation’s size
• Scale your applications in real time with AWS autoscaling and auto-failover capabilities
• Deploy Genesys Cloud instantly in over 20 AWS availability regions

Take your customer experience to the next level