What is a customer experience platform?

A customer experience platform is a tool that enables companies or organisations to monitor and manage customer interactions. Customers can interact with a company or organisation in a variety of ways, including a phone call, chat, email, messaging/SMS and social media.

How Genesys can help

Great customer experience drives business results and customer loyalty. With the right tools, you can manage customer journeys across one or more channels. You’ll know who’s contacting you and how to get them to the best possible resolution from the second they start an interaction. And your teams will have the information and applications they need at their fingertips.

Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement and business optimisation capabilities that drive lasting relationships and produce impressive business results.

Get the capabilities and expertise that define the next generation of customer experience, including:

• Artificial intelligence (AI) and bots
• Internet of things (IoT) integrations with Google, Amazon and Apple Business Chat
• Predictive routing based on machine learning
• Virtual augmented reality, including video customer support

Discover the top five capabilities to look for in a modern contact centre.