Trusted by the world’s best organisations
AI that’s purpose-built for CX — connecting customer intent to the people, systems and workflows that resolve, automate and deliver customer experiences.
Trusted by the world’s best organisations
Orchestrate your human and AI workforce around what matters most. Your customers.
25+
years of history
8,000+
total customers
100+
countries served
7B+
conversations supported quarterly1
54
days to customer go-live on average1
30+
compliance certifications
1 As of Q3 FY 2026
Genesys helps the world’s biggest brands earn and keep it.
Genesys integrates with Salesforce, ServiceNow and the deepest partner ecosystem in CX.
AI is rewriting how we measure customer experience. Learn the metrics that connect customer happiness to the bottom line.
TRENDING TOPICS
ANALYST REPORTS
Recognised as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2026 Gartner® Magic Quadrant™ for Contact Centre as a Service
Genesys was named a Leader for the 12th consecutive year — and positioned highest in Ability to Execute.
The IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment
Genesys named a Leader for Worldwide Conversational Intelligence and Analytics Software
2026 Gartner® Critical Capabilities for Contact Centre as a Service report
Genesys ranked #1 in Customer Engagement Centre and Global Contact Centre Use Cases
