AI Has Changed Customer Expectations. Now What?

AI has changed what customers expect. Now, 92% of consumers want every organisation to match the best experience they've ever had — anywhere. CX leaders feel the pressure: 86% expect AI is likely to be in nearly every interaction by 2029, yet adoption isn't translating into outcomes. 

Watch as we unpack the new 2026 State of Customer Experience report.

You'll learn:

• What customers expect from CX in the AI era — and how it changed this year 

• Where AI investment is delivering value — and where it's stalling 
• What leading organisations are doing differently 

Meet the Speakers