Nelle news

Q1 - 2023

Climate Confident | 02/01/2023

From Bronze to Gold: Bridgette McAdoo’s Climate Success Story at Genesys

Fast Company | 01/23/2023

15 ways smaller brands can infuse philanthropy with their mission

Times of India | 01/18/2023

Contact centre trends for 2023 to reduce costs and deliver personalised experience

MSN | 01/12/2023

Ferrari welcome new team partner on board…and say farewell to another

Fast Company | 01/11/2023

Investing in financial CX: The ROI of first-class customer experience in banking

Q4 - 2022

CX Today | 12/23/2022

Most Innovative CX Vendors to Watch in 2023

PR Week | 12/22/2022

Genesys names CMO

Forbes | 12/14/2022

7 Customer-Experience-Related Predictions For 2023

IDG Connect | 12/13/2022

C-suite career advice: Eva Majercsik, Genesys

Medium | 12/07/2022

Disability Inclusion In The Workplace: Eric Thomas Of Genesys On How Businesses Make Accommodations For Customers and Employees Who Have a Disability

Fast Company | 12/01/2022

Your customer experience model has a problem—your employee experience is the solution

Wealth Professional | 11/22/2022

Customers want FIs to provide a more holistic experience

CXM Today | 11/14/2022

Genesys Reveals Investment In CX Strategies Needed From Banks

Diginomica | 11/03/2022

Virgin Atlantic reaches new heights with Genesys customer experience tech

Inc. | 11/01/2022

Genesys named to Inc.’s Power Partner Awards

Diginomica | 10/25/2022

Humanization – fueling customer service today and in the future

Computer Weekly | 10/21/2022

Efficiency to empathy: Customer experience in cost-of living crisis

CX Today | 10/17/2022

How do Contact Centres Use AI? Genesys Research Reveals All

PRWeek | 10/12/2022

How companies can communicate climate innovations to a skeptical public

HR Leaders | 10/05/2022

The Key to Driving Progress in DE&I

VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers

VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers

Healthcare Digital | 10/01/2022

Using AI to shape the future of patient experiences

Q3 - 2022

Fast Company | 09/26/2022

Is the Net Promoter Score dead?

Protocol | 09/19/2022

How today’s customers redefined the expectations for a good experience

Built In | 09/19/2022

10 DEI Initiatives to Prioritize in the Workplace

Forbes | 09/12/2022

Three Areas To Consider In Preparing For The Digital Operational Resilience Act (DORA)

Spiceworks | 08/30/2022

3 Ways to Digitally Empower Your Customer Experience From Every Dimension

Forbes | 08/26/2022

15 Essential Features Of A Tech Stack That Delivers A Great Customer Experience

AIThority | 08/24/2022

Lessons We Can Learn From the Travel Industry’s Customer Service Woes

C-Suite Conversations with Scott Milller | 08/21/2022

Achieving Functional Excellence

Innovation and Leadership | 08/13/2022

Empathy in Action: How to Deliver Great Customer Experiences at Scale with Tony Bates

TechTarget | 07/29/2022

AI chatbots don’t need to be sentient, they just need to work

Fortune | 07/27/2022

Arianna Huffington’s Thrive teams up with Genesys to offer reset moments amid stressful times

Q2 - 2022

Entrepreneur | 06/13/2022

Sustainability as a Matter of Corporate Strategy

VentureBeat | 06/08/2022

Genesys brings more AI to boost customer service at contact centers

TechTarget | 06/06/2022

Contact center orchestration features on tap from Genesys

The Winning Zone | 05/16/2022

How a Culture of Empathy Can Enhance Your Company’s Bottom Line

KMWorld | 05/02/2022

How brands win with an IoT-enabled customer experience

Destination CRM | 05/02/2022

Sales Leaders Push for Measuring What Matters

Destination CRM | 04/01/2022

Required Reading: Putting Empathy in Action

Q1 - 2022

Inc | 03/14/2022

Artificial Intelligence Is Not a Strategy. It Is a Customer Experience Accelerator

Forbes | 02/23/2022

Arianna Huffington’s Thrive And Tech Giant Genesys Partner To Empathetically Help The Employee Burnout Crisis

Fortune | 02/22/2022

To fight the Great Resignation, businesses need more empathy-driven innovation

IT Visionaries | 02/22/2022

Experience as a Service Through Empathetic Corporate Leadership with Tony Bates, CEO, Genesys

Protocol | 02/15/2022

Contact centers have a language barrier problem — and AI could help

FORBES | 02/10/2022

America’s Best Employers 2022: Methodology, Trends And What Makes A Top Employer

The cultural element that drives profitability | 02/10/2022

The cultural element that drives profitability

Thrive Global | 02/03/2022

“Empathy in Action” Is the Essential Guidebook for Creating the Workplace of the Future

Contact Center Pipeline | 02/02/2022

Designing Inclusive Contact Center Experiences

The Business Journals | 01/19/2022

Looking to scale your business? Don’t forget this key ingredient.

TechTarget | 01/13/2022

Genesys CEO on the future of contact center tech

MarTech | 01/11/2022

How to bring empathy to your customer experience strategy

Q4 - 2021

Forbes | 12/29/2021

Empathy In The Workplace Is Not Only Walking In Someone’s Shoes— It’s Understanding And Taking Action

Forbes | 12/22/2021

Spreading Holiday Cheer To Employees Year-Round

Forbes | 12/22/2021

Wesley Story Will Help Drive Experience As A Service At Genesys As CIO

Fast Company | 12/10/2021

How businesses can stand out this holiday shopping season

Bloomberg | 12/06/2021

Genesys Gains $21 Billion Valuation in Latest Funding Round

Forbes | 12/02/2021

How To Put Empathy Into Action In Your Customer Experience

TechTarget | 11/16/2021

Genesys, Google bolster contact center connections

VentureBeat | 11/15/2021

Genesys bolsters partnership with Google Cloud to provide enhanced customer experiences

SiliconANGLE | 11/15/2021

Genesys and Google Cloud partner to deliver next-generation contact center experiences

ITPro | 11/15/2021

Genesys and Google Cloud partner to push multiple clouds to enterprises

Supply Chain Visibility Stories | 11/12/2021

Sustainable supply chains have big shoes to fill. Here’s how you can know your footprint.

Fortune | 11/03/2021

Businesses will lead the charge to net zero

MIT Technology Review | 10/28/2021

Innovating for the hybrid future of work

No Jitter | 10/22/2021

What Kind of CX Do Customers Really Want?

TechTarget | 10/22/2021

Genesys contact center cloud gets acquisition boost

Forbes | 10/07/2021

Three Major Consumer Behavior Shifts Driving The Future Of Customer Experiences

Q3 - 2021

DestinationCRM | 09/29/2021

Tips For Making Customer Interaction Data Actionable

Protocol | 09/16/2021

How to get the in-office part of a hybrid work plan right

Fast Company | 08/26/2021

8 Ways to Effectively Measure Your Customer Experience

SHRM | 08/25/2021

How to Make Sure Remote Workers Aren’t Left Out

Art of the Pivot | 08/12/2021

Expanding the Developer and Partner Ecosystem

VUXWorld | 08/11/2021

Genesys on Conversational AI with VP, Product Marketing, Elcenora Martinez

Built In | 07/23/2021

How to Keep Your Team Motivated

Fast Company | 07/21/2021

Lessons from the pandemic can improve your customer experience

The Customer | 07/20/2021

Customer Experience Defines Brand Success for Consumers Today

Fast Company | 07/19/2021

14 factors of consumer psychology every business leader should understand

Q2 - 2021

DestinationCRM | 06/24/2021

Digital Customer Service Is Here to Stay, Genesys CEO Says at Xperience Event

CMSWire | 06/24/2021

Genesys Launches New Customer Engagement Platform

NoJitter | 06/23/2021

Genesys DX: Driving Digital Customer Engagement

No Jitter | 06/22/2021

5 Trends Driving the Essentials for Modern CX

Forbes | 05/20/2021

Building The Foundation For Mental Wellness In The Workplace

Fast Company | 05/04/2021

15 leaders share secrets to creating an authentic brand that inspires connections

Authority Magazine | 04/04/2021

Joyce Kim of Genesys: 5 Things I Wish Someone Told Me Before I Became a C-Suite Executive

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Genesys Cloud CX

Ogni anno, Genesys® orchestra miliardi di Customer Experience di nuova generazione per organizzazioni di oltre 100 Paesi. Grazie alla potenza delle nostre tecnologie cloud, digitali e di intelligenza artificiale, le organizzazioni possono attuare il modello Experience as a Service^®, la nostra visione per una Customer Experience empatica su vasta scala. Con Genesys, le organizzazioni sono in grado di offrire esperienze proattive, predittive e altamente personalizzate per rafforzare il legame con i clienti in ogni momento, nelle attività di marketing, vendita e assistenza, su qualsiasi canale, migliorando anche la produttività e l’engagement. Trasformando le tecnologie di back-office in un moderno motore per accelerare i ricavi, Genesys consente di instaurare un vero rapporto di familiarità a tutti i livelli e promuovere così la fiducia e la fidelizzazione dei clienti.

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Nelle news

Q1 - 2023

From Bronze to Gold: Bridgette McAdoo’s Climate Success Story at Genesys

15 ways smaller brands can infuse philanthropy with their mission

Contact centre trends for 2023 to reduce costs and deliver personalised experience

Ferrari welcome new team partner on board…and say farewell to another

Investing in financial CX: The ROI of first-class customer experience in banking

Q4 - 2022

Most Innovative CX Vendors to Watch in 2023

Genesys names CMO

7 Customer-Experience-Related Predictions For 2023

C-suite career advice: Eva Majercsik, Genesys

Disability Inclusion In The Workplace: Eric Thomas Of Genesys On How Businesses Make Accommodations For Customers and Employees Who Have a Disability

Your customer experience model has a problem—your employee experience is the solution

Customers want FIs to provide a more holistic experience

Genesys Reveals Investment In CX Strategies Needed From Banks

Virgin Atlantic reaches new heights with Genesys customer experience tech

Genesys named to Inc.’s Power Partner Awards

Humanization – fueling customer service today and in the future

Efficiency to empathy: Customer experience in cost-of living crisis

How do Contact Centres Use AI? Genesys Research Reveals All

How companies can communicate climate innovations to a skeptical public

The Key to Driving Progress in DE&I

Genesys says Cloud AI Experience helps businesses listen to and understand customers

Genesys says Cloud AI Experience helps businesses listen to and understand customers

Using AI to shape the future of patient experiences

Q3 - 2022

Is the Net Promoter Score dead?

How today’s customers redefined the expectations for a good experience

10 DEI Initiatives to Prioritize in the Workplace

Three Areas To Consider In Preparing For The Digital Operational Resilience Act (DORA)

3 Ways to Digitally Empower Your Customer Experience From Every Dimension

15 Essential Features Of A Tech Stack That Delivers A Great Customer Experience

Lessons We Can Learn From the Travel Industry’s Customer Service Woes

Achieving Functional Excellence

Empathy in Action: How to Deliver Great Customer Experiences at Scale with Tony Bates

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