Genesys. A 2021 Gartner WEM Magic Quadrant Visionary two years running.
Delivering ease of use, strong support and reduced agent effort.
Deliver personalised customer engagement on the channel of your customers’
choice and give your team the tools to make every moment count.
Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app. A simple phone system won’t cut it anymore. You need to be ready to respond in real time on your customers’ channels of choice.
For that, you need cloud-based contact centre software with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimisation, analytics and easy ways to connect your other business systems. Genesys has you covered for all the ways you want to connect with customers.
Singapore Airlines personalised customer experience and transformed operations with Genesys Engage.
Probe Group leveraged omnichannel cloud technology to improve operational efficiency and agility using Genesys Cloud.
TOT Public Company embraced cloud and AI to support changing customer demands for more personalised experiences.