2026 genesys xperience on tour logo=tertiary logo, color=full color, arabic = false

The CX+AI Event of the year

Register now for the biggest savings

Registration is at its lowest price. Get a super saver ticket for just $399 through 1 August.

 

11-12 November, 2026 | Sydney, Australia
Xpr photo collage v2

Why attend?

Xperience focuses on what works in CX+AI

Genesys Xperience is built for the leaders shaping customer experience technology for the age of AI.

Gain perspective on how AI and experience orchestration are reshaping competitive strategy

Guide investment decisions, manage risk and align priorities across your business.

Learn how to apply emerging technologies and AI in practical, scalable ways

Accelerate transformation while maximising the value of your existing investments.

Explore how to build a secure, governed foundation for IT, AI and data

Enable experience innovation to scale responsibly across your enterprise.

Visit Orchestrators Hall, where AI comes to life

Discover how Genesys advances AI-Powered Experience Orchestration and why you should become a Genesys Orchestrator.

Agenda at a glance

Wednesday, 11 November

12:00 PM – 01:00 PM

Arrival and registration

01:30 PM – 04:30 PM

Pre-event workshops

04:30 PM – 06:30 PM

Evening welcome reception

Thursday, 12 November

09:00 AM – 12:30 PM

Morning keynotes

01:30 PM – 03:00 PM

Breakout sessions

03:30 PM – 05:00 PM

Closing keynotes

05:30 PM – 11:00 PM

Xperience APAC Party

Venue

Hyatt Regency Sydney

161 Sussex St, Sydney NSW 2000, Australia

Built for every role. Designed to elevate CX impact.

From visionary keynotes to hands-on workshops, Xperience APAC sessions are designed to inspire new thinking, deepen understanding and build practical CX skills — so you can lead meaningful change across your organisation.

Insights from industry experts

Gain expert perspective on emerging CX trends and innovation.

Previews of Genesys product direction

Learn where the Genesys Cloud™ platform and CX market are headed.

Success stories from customers

Hear real stories and outcomes directly from Genesys customers.

Demos from the Genesys Cloud team

See how Genesys Cloud is applied to solve real CX challenges.

Solutions from specific industries

Dive into CX strategies and priorities tailored by industry.

Real-world implementation experiences

Learn how to design, configure and optimise Genesys solutions.

Frequently asked questions about Xperience APAC 2026

Who can I contact with questions?

Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact us at events@cw3.co.

What is Genesys Xperience APAC?

Genesys Xperience APAC is an annual event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions, workshops and networking opportunities with experts and thought leaders in the field.

What’s included in my registration fee?

The fee includes pass offerings and benefits (your badge, materials and access to the keynote/breakout sessions; community expo; meals; reception and the closing party). The registration fee doesn’t include your hotel, airfare or transportation between the hotel and airport. Credit cards are the preferred method of payment that will be accepted (Visa, Mastercard or American Express).

How can I book my accommodation at the event rate?

Once you register, you’ll receive information on how to book at the Hyatt Regency at the event rate.

Is there value in my organisation sponsoring Xperience APAC?

Sponsoring Xperience APAC positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more, contact our Sponsorship team at mel.lloyd@genesys.com.