2/3 Bitesize webinar series… Workforce Engagement Management

Actionable Insights from every Customer Interaction

Quality Management, Speech and Text Analytics

On-Demand Webinar

Truly understanding how your customers feel about your brand — whether that’s positive, negative or neutral, will give you the insight you need to take your CX to the next level.
Hear how conversational analytics can help you make data driven decisions.

Join this webinar and learn more on:

Sentiment analysis
Consolidate voice and text analytics across channels
Streamline your conversation analysis processes

Delivering exceptional experiences doesn’t stop with the customer. Creating great employee experiences is critical to elevating your brand and CX to achieve maximum brand loyalty.

Join this webinar series to hear how workforce engagement tools bring managers and employees together to provide next-level customer service.

12 October: Enable your Employees to Surpass Performance Goals – learn more
26 October: Empower Teams with Exceptional Resource Management Solutions – learn more

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Meet the Speakers

Annemarie Hodgson
Senior Solution Consultant
Genesys

Andrew Thean
Principal Solution Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.