Enable Employees to Surpass Performance Goals

Performance Management, Learning and Coaching

On-Demand Webinar

The success of your contact centre hinges on a lot of moving parts, and the linchpin is employee performance. Today workforce engagement capabilities give you full, continuous insights into agents’ individual performance metrics and collective team strengths. Workforce engagement tools identify what your best agents are doing right and where there’s room for growth. This makes it easier for managers to provide individualised coaching and team training on key skills.

Join this webinar and learn more on:

Employee development tools
Integrated learning and training
Coaching at the right moment
Gamified performance leader boards
Rewards and recognition

Delivering exceptional experiences doesn’t stop with the customer. Creating great employee experiences is critical to elevating your brand and CX to achieve maximum brand loyalty.

Join this webinar series to hear how workforce engagement tools bring managers and employees together to provide next-level customer service.

19 October: Get Actionable Insights from every Customer Interaction – learn more
26 October: Empower Teams with Exceptional Resource Management Solutions – learn more

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Meet the Speakers

Annemarie Hodgson
Senior Solution Consultant
Genesys

Andrew Thean
Principal Solution Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.