Empower Teams with Exceptional Resource Management Solutions

Automation, Forecasting and Scheduling

On-Demand Webinar

Workforce engagement management (WEM) makes it easy to create great employee experiences. With a focus on the human side of your contact centre to improve employee engagement, WEM simplifies operations while increasing efficiency.

Join this webinar and learn more on:

Forecast smarter and schedule faster
Handle schedule exceptions with ease
Gain performance insights in real time

Delivering exceptional experiences doesn’t stop with the customer. Creating great employee experiences is critical to elevating your brand and CX to achieve maximum brand loyalty.

Join this webinar series to hear how workforce engagement tools bring managers and employees together to provide next-level customer service.

12 October: Enable Employees to Surpass Performance Goals – learn more
19 October: Get Actionable Insights from every Customer Interaction – learn more

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Meet the Speakers

Annemarie Hodgson
Senior Solution Consultant
Genesys

Andrew Thean
Principal Solution Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.