Immersive virtual workshop

Customer Experience modernization:  Set your 2027 AI strategy in motion

Pinpoint customer experience modernization opportunities and leave with actionable guidance tailored to your organization.

First workshop: August 18, 2026 at 10 a.m. AST/ 8 a.m. SGT/ 5:30 a.m. IST
Second workshop: August 19 2026 at 3:30 p.m. AST/ 1:30 p.m. SGT/ 11:30 a.m. IST
Event capacity: 45 attendees

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See what’s possible when customer experiences move:

From routine inquiries to intelligent self-service that delivers faster answers

From disconnected service requests to end-to-end resolution across every channel

From abandoned self-service interactions to AI-powered service automation with human support when it matters most

Plan your foundation for AI.  Define your path forward. 

Join industry peers and Genesys experts virtually for a 90-minute immersive workshop, where you’ll explore how AI-powered orchestration helps organization transform customer experience for everyday interactions into seamless, proactive experiences that drive efficiency, loyalty and growth.

Through interactive discussions and live demonstrations y you’ll explore common customer experience challenges, see how AI-powered capabilities can address them and understand the potential impact to help define practical next steps for your organization.

Leave with the insights needed to define an actionable roadmap tailored to your organization’s goals.

Agenda at a glance

Welcome & workshop overview

CX and EX challenges

Prioritizing modernization opportunities

AI-powered solutions in action

Quantifying business value

Your modernization path forward

Why participate

Interactive learning with immediate application

Participants will identify modernization opportunities and leave with practical next steps you can apply immediately within your organization.

Walkthrough use cases aligned to your business goals 

See high-impact AI and transformation use cases aligned to your strategic priorities, customer experience goals and operational objectives.

Learn alongside industry peers 

Collaborate with CX peers in an interactive, guided virtual workshop environment to share perspectives, discuss common challenges and gain insight on proven strategies for modernization and AI adoption.