Live Virtual workshop · Limited to 45 participants

From Siloed to Unified: A CX Modernisation Workshop

Built for Leaders, ready for what’s next in CX

A 90-minute working session for CX, operations and technology leaders in APAC who are ready to move from uncertainty to a prioritised plan.

Workshop option 1: 18 August, 11:00am SGT / 8:30am IST

Workshop option 2: 18 August, 2:30pm IST / 5:00pm SGT

Event capacity: 45 attendees

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See what’s possible when experiences are orchestrated:

From channels that don’t talk to each other to a single connected view of every customer interaction

From agents working around system gaps to agents who have everything they need before they say hello

From keeping legacy workarounds alive to replacing them with something that actually scales

From “we know we need to change” to a prioritised, defensible plan for what comes next

Your platform got you here. The question is whether it gets you to what’s next.

Many organisations have already pushed their contact centre environments as far as they’ll go. Workarounds are multiplying. Costs are climbing. And the gap between what customers expect and what your current setup can deliver keeps widening.

This workshop gives you a structured 90 minutes to close that gap. You’ll identify where friction, cost, and risk are highest in your current environment, prioritise modernisation opportunities by business impact, and leave with a practical understanding of how to connect channels, workflows, and customer context — and a clear path forward, whether that’s an assessment, a business case, or a next conversation with Genesys.

This isn’t a product demo. It’s a working session built around your situation — with peers facing the same decisions and Genesys experts who’ve helped organisations navigate this moment before.

What you’ll gain

Clarity on where your current environment is creating the most friction, cost, and risk.
A prioritised view of modernisation opportunities mapped to business impact.
A practical understanding of how experience orchestration connects channels, workflows, and customer context.
A structured path forward.

Meet the speaker

Prerna Pant
Director – Business & Innovation Value APAC
Genesys

Agenda at a glance

CX and EX challenges across today’s customer journeys

Identifying friction, fragmentation and operational effort

Prioritising modernisation opportunities by business impact

Where AI and automation fit — and how to start practically

Tips on quantifying your business case

Defining your path forward

Stock product lifestyle agent 2160502749

Ready to turn your modernisation questions into a plan?

Seats are limited to 45 participants per session. Reserve yours and leave with a clearer picture of where to focus, what to prioritise, and what to do next.