On-demand

Genesys and Google Cloud: Powering the future of customer experience

On-Demand Webinar

We are also doing this webinar in other languages. To attend the Thai webinar, click here. To attend the Indonesian Bahasa webinar, click here.

When your Bot and Routing solutions understand each other and leverage the customer journey, customers don’t have to repeat themselves…and they’ll love you for it.

Genesys and Google Cloud, global leaders in contact centre software and enterprise cloud platforms, have teamed up to deliver AI-powered customer and employee experiences. Join this webinar to understand how businesses are improving customer service with AI that talks, understands and interacts. You will also learn:

how organisations are increasing customer and agent satisfaction and improving operational efficiency
how to quickly deploy new self-service microapps that reflect best practices in business processes to give you a competitive advantage
how a multilingual and platform-agnostic solution can support multiple languages, a number of single-click integrations, and supports many SDKs

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Meet the Speakers

Tim Dawson
Cloud Partner
Solutions Lead
Google Cloud

Jean-Marc Provost
Director Digital &
Conversational AI
Genesys

Matt McPhee
Senior Solutions
Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.