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Canteen Australia provides free and tailored support to young people aged 12-25 who are impacted by cancer.
Join this on-demand session to hear about the incredible customer and employee experience transformation journey they have been on over the past 2 years, transforming their contact centre team from 100% inbound to 75% outbound and completely reshaping the entire team structure and role of the agent along the way. All whilst delivering a more personalised, empathetic and efficient service to their customers.
Hear from speakers:
Dave Nair – Supporter Care Manager, Canteen Australia
John Friedsam – GM – Fundraising, Canteen Australia
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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