On-demand webinar

Fireside Chat: Delivering ‘Random Acts of Kindness’ for Customers in the Not-for-Profit Sector

Canteen Australia’s CX transformation

Canteen Australia provides free and tailored support to young people aged 12-25 who are impacted by cancer.

Join this on-demand session to hear about the incredible customer and employee experience transformation journey they have been on over the past 2 years, transforming their contact centre team from 100% inbound to 75% outbound and completely reshaping the entire team structure and role of the agent along the way. All whilst delivering a more personalised, empathetic and efficient service to their customers.

Hear from speakers:

Dave Nair – Supporter Care Manager, Canteen Australia
John Friedsam – GM – Fundraising, Canteen Australia