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APAC Consumer CX Preferences and Emerging Tech Trends in 2020

On-Demand Webinar

Join us for this online event as we take a deep dive into what drives customer satisfaction and what drives customers to leave! Based on a survey of over 8000 consumers across the Asia Pacific region, hear insights on what is considered good (and bad) customer service. Get ahead of the top emerging CX tech trends of 2020 and understand how you can get the most impact from them while aligning with consumer preferences.

Join this webinar to understand:

  • Which channels do APAC consumers find most effective to get their problem solved
  • How consumers feel about bots – and in what circumstances
  • How self-service channels can be used more effectively
  • Which tech can enhance CX with efficiency, reduced effort and personalisation
  • Emerging tech trends and recommendations for CX investment in 2020

Meet the Speakers

Dave flanagan

Dave Flanagan
Director, Digital &
Conversational AI, ANZ

Jean Marc Provost

Jean-Marc Provost
Director, Digital &
Conversational AI, APAC

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