Digital Service – keeping up in a crisis

On-Demand Webinar

How Covid-19 is reshaping customer experience and driving transformation

COVID 19 has posed some new and challenging times for many businesses. One thing is certain, the importance of contact centres and the role they play in times of crisis has been illuminated. Managing increased call volumes and changing customer behaviour, along with a dynamic remote workforce, has accelerated the drive to digital for many organisations.

Join this bitesize Q&A virtual coffee break and hear how

Businesses are rapidly scaling with digital channels
Contact centres are driving brand experience
Organisations are harnessing AI to empower customers
Covid19 is reshaping digital transformation agendas

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Meet the Speakers

Dave Flanagan
Director, Digital & Conversational AI – ANZ
Genesys

Robyn Stokes
Business Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.