Digital Service – keeping up in a crisis

How Covid-19 is reshaping customer experience and driving transformation

COVID 19 has posed some new and challenging times for many businesses. One thing is certain, the importance of contact centres and the role they play in times of crisis has been illuminated. Managing increased call volumes and changing customer behaviour, along with a dynamic remote workforce, has accelerated the drive to digital for many organisations.

Join this bitesize Q&A virtual coffee break and hear how

• Businesses are rapidly scaling with digital channels
• Contact centres are driving brand experience
• Organisations are harnessing AI to empower customers
• Covid19 is reshaping digital transformation agendas