On-demand webinar

CCaaS + CRM + AI: The Super CX Champion – CX Cloud from Genesys and Salesforce

Genesys and Salesforce have partnered to create a unified artificial intelligence (AI)-powered customer experience and relationship management solution: CX Cloud from Genesys and Salesforce.

In this 1 hour session, we will delve into the fundamentals of CX Cloud, exploring how it enhances customer engagement and satisfaction within the Salesforce ecosystem. Get ready to gain insights into its features and capabilities, setting the foundation for a successful implementation.

You’ll walk away with:

  • How a CRM and CCaas will unify the CX and EX
  • [Demo] CX Cloud in action
  • How CX Cloud from Genesys and Salesforce provides a unified view of customers and interactions to improve agent productivity and to deliver outstanding CX
  • Live Q&As

Meet the Speakers

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Ashok Sankaran
Director, Partner & Alliances

Ashish from salesforce

Ashish Singhal 
Service Cloud Solution Engineer

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Doddy Kartiwa
Principal Solutions Consultant

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Patanapan Vanapitaksa
Solution Engineer