Xperience ANZ 2024 | July 2024 Register now

Live Webinar

CCaaS + CRM + AI: The Super CX Champion – CX Cloud from Genesys and Salesforce

May 16, 2024 AT 11AM SGT

Genesys and Salesforce have partnered to create a unified artificial intelligence (AI)-powered customer experience and relationship management solution: CX Cloud from Genesys and Salesforce.

In this 1 hour session, we will delve into the fundamentals of CX Cloud, exploring how it enhances customer engagement and satisfaction within the Salesforce ecosystem. Get ready to gain insights into its features and capabilities, setting the foundation for a successful implementation.

You’ll walk away with:

  • How a CRM and CCaas will unify the CX and EX
  • [Demo] CX Cloud in action
  • How CX Cloud from Genesys and Salesforce provides a unified view of customers and interactions to improve agent productivity and to deliver outstanding CX
  • Live Q&As

Meet the Speakers

Ashok profile pic

Ashok Sankaran
Director, Partner & Alliances
Genesys

Ashish from salesforce

Ashish Singhal 
Service Cloud Solution Engineer
Salesforce

Doddy profile

Doddy Kartiwa
Principal Solutions Consultant
Genesys

Patanapan profile pic  beryl8

Patanapan Vanapitaksa
Solution Engineer
Beryl8