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BPOs in Asia-Pacific: Reinventing growth

On-Demand Webinar

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The BPO industry has seen two decades of impressive growth.  Lower cost aided by an offshore model has been a key driver of the growth agenda.  The transition to digital has long been discussed as a challenge to the industry.  Covid-19 has compounded this challenge and there is now an urgent need to transform.  The growth opportunities for BPOs are many, but the key imperatives that will drive future growth will be different from the ones of the past.

Join us for this exclusive webinar and learn the key research insights including:

  • How the BPO industry is transforming to keep pace with client needs
  • Key technologies shaping the future of the BPO industry
  • The growing importance of employee engagement
  • How Genesys is partnering with the world’s best to support this transformation

Register now to hear from the report’s lead analyst, Manoj Menon, in discussion with Rohan Khanna, GM of Technology, Innovation & Projects, Probe Group, on collaborating to create a new future.

Meet the Speakers

Manoj menon

Manoj Menon
Founder and Managing Director

Rohan khanna gm it probe bpo

Rohan Khanna
GM- Technology, Innovation & Projects
Probe Group

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