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BPOs in Asia-Pacific: Reinventing growth

On-Demand Webinar

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The BPO industry has seen two decades of impressive growth. Lower cost aided by an offshore model has been a key driver of the growth agenda. The transition to digital has long been discussed as a challenge to the industry. Covid-19 has compounded this challenge and there is now an urgent need to transform. The growth opportunities for BPOs are many, but the key imperatives that will drive future growth will be different from the ones of the past.

Join us for this exclusive webinar and learn the key research insights including:

How the BPO industry is transforming to keep pace with client needs
Key technologies shaping the future of the BPO industry
The growing importance of employee engagement
How Genesys is partnering with the world’s best to support this transformation

Register now to hear from the report’s lead analyst, Manoj Menon, in discussion with Rohan Khanna, GM of Technology, Innovation & Projects, Probe Group, on collaborating to create a new future.

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Meet the Speakers

Manoj Menon
Founder and Managing Director
Twimbit

Rohan Khanna
GM- Technology, Innovation & Projects
Probe Group

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.