Xperience ANZ 2024 | July 2024 Register now

Utilisation and Adoption Workshop Series

Introduction to Agent Assist on Genesys Cloud: Learn how to unleash Agent Superpowers

On-Demand Webinar

Learn how to empower all your contact centre agents to perform like your very best agents using Genesys Agent Assist to enable agent “superpowers” and deliver consistently better experiences via: 

Smart Advisor which uses Conversational AI for automatic, real-time knowledge surfacing to guide digital and voice-based interactions and post-interaction automation. 
Robotic Process Automation (RPA) which automates and standardizes repetitive tasks. 
Seamless integration into the agent experience 
Integrated and supported by complementary Genesys AI capabilities (Predictive Engagement, Predictive Routing, etc.)

Our Agenda:

Overview of Agent Assist for Voice and Digital Interactions
Customer Use Case Examples
Demonstration of Agent Experience
- Surface knowledge manually and automatically
- Give feedback
- Create a summary of a conversation
How to set up Agent Assist
- Create a Genesys Agent Assist role
- Configure Contact Centre Assistants
- Configure Knowledge Articles, Categories, and Labels
Q&A Throughout
Summary of Available Resources

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Meet the Speakers

Hilda Mortifero
Customer Success
Manager
Genesys

Tamme Ondevilla
Customer Success
Manager
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.