Utilisation and Adoption Workshop Series

Introduction to Agent Assist on Genesys Cloud: Learn how to unleash Agent Superpowers

On-Demand Webinar

Learn how to empower all your contact centre agents to perform like your very best agents using Genesys Agent Assist to enableagent “superpowers”and deliver consistently better experiences via:  

  • Smart Advisor which uses Conversational AI for automatic, real-time knowledge surfacing to guide digital and voice-based interactions and post-interaction automation.
  • Robotic Process Automation (RPA) which automates and standardizes repetitive tasks. 
  • Seamless integration into the agent experience
  • Integrated and supported by complementary Genesys AI capabilities (Predictive Engagement, Predictive Routing, etc.) 

Our Agenda:

  • Overview of Agent Assist for Voice and Digital Interactions
  • Customer Use Case Examples
  • Demonstration of Agent Experience
    • Surface knowledge manually and automatically
    • Give feedback
    • Create a summary of a conversation
  • How to set up Agent Assist
    • Create a Genesys Agent Assist role
    • Configure Contact Centre Assistants
    • Configure Knowledge Articles, Categories, and Labels
  • Q&A Throughout
  • Summary of Available Resources

Meet the Speakers


Hilda Mortifero
Customer Success


Tamme Ondevilla
Customer Success