Actionable AI Webinar – Your roadmap to AI in the Contact Centre (Part 1)

Explore AI’s transformative impact on contact centres in our webinar, focusing on use cases, value studies, and roadmap development

On-Demand Webinar

The rise of AI in contact centres presents an unprecedented opportunity for organisations to gain a competitive edge. The interest in AI has never been higher, and the need to prepare for its integration is paramount. Join us for an insightful webinar series as we delve into the transformative realm of AI in the contact centre space, paving the way for organisations to stay ahead and harness the power of AI to personalise your customer’s end-to-end journey. Reserve your spot now to learn more on:

Identifying Use Cases for AI
Carrying out a value study for AI in the Contact Centre
Prioritisation and building a roadmap
Live Q&A

Register for the rest of the actionable AI webinar series:
12 March (Tuesday) 11 AM in SGT: Actionable AI Webinar Series – Your roadmap to AI in the Contact Centre (Part 2)

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Meet the Speaker

Carl Jones
Director Digital and AI Specialists, APAC
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.