Grow your business with world-class SMB customer service

Get started today
Smb 2023 header image
Request a demo
Request a quote
Tour the product
Contact us

Request a demo

Request a quote

Tour the product

Contact us

Make your SMB call centre a business accelerator

Your small- or medium-sized business (SMB) contact centre faces increasing pressure to do more with less. Customers expect consistent and seamless service, as well as new digital options. But multiple disjointed systems make it difficult to meet these demands. And a few bad experiences can drive existing customers away for good.

The Genesys CloudTM platform makes it easy for companies like yours to keep customers satisfied and coming back for more. You’ll get integrated voice and digital channels in a single interface, time-saving automation and artificial intelligence (AI) capabilities, an intuitive agent experience, real-time reporting — and a cloud-native solution that scales with your needs.

tsb-2023-video-thumb

Maximise customer retention and improve cost management

Genesys Cloud gives your business a competitive edge to deliver exceptional and industry-leading customer experience (CX).

Enjoy simple yet powerful technology

Unify all your channels through one easy-to-use cloud contact centre platform. You’ll reduce both customer and employee effort with powerful embedded AI capabilities.

Boost your agent efficiency

Give your employees the tools and knowledge they need to serve customers with the right information at the right moment, resulting in faster resolutions and reduced costs.

Gain a partner for long-term growth

Join forces with Genesys for customised solutions and ongoing support, enabling smooth growth and manageable expansion as your business evolves.

Genesys SMB customers get impressive results

Genesys outperforms our competitors in helping SMB customers achieve their most important outcomes.

20%

Improved customer service and relations

16%

Increased agent performance

11%

Better provision of digital engagement options

17%

Improved cost management

SMB Buyer Insights Study, Genesys, 2022

Take the self-guided product tour

See how Genesys Cloudâ„¢ helps deliver experiences from a single platform.

Take the tour
Cloud cx ad asset 2

Choose the SMB contact centre software that keeps your business thriving

In a world where 86% of consumers say a company is only as good as its service — and 77% will switch to a competitor after just five poor interactions — growing businesses like yours need a solution that delivers a consistently satisfying experience.

Stop losing customers to your competition

Build and retain customer loyalty by orchestrating a truly connected customer journey. This allows for the swift resolution of customer issues and promotes operational efficiency for your team. And that ultimately leads to greater profitability and sustainable business growth.

Get the tools you need today — and tomorrow

Creating great experiences has never been easier — across all channels, from one platform. Built-in AI empowers you to anticipate customers’ needs and simplify agent workloads. And you’ll benefit for years to come with even greater CX tools, continuously updated and delivered weekly.

Let us help you solve any problem along the way

When you choose Genesys, you’re not just investing in technology — you’re getting a dedicated partner who’s committed to your long-term success. Our team collaborates with you every step of the way, offering support backed by decades of expertise working with SMBs.

See your return on investment, fast

Join the ranks of SMB organisations like Company Nurse, which saw a 269% ROI in under five months with Genesys Cloud. Achieve better customer support, greater agent performance and improved cost management for your contact centre operations.

See what our customers have to say

Genesys Cloud means we no longer need three or four systems to do one job. Consequently, we’ve seen a 35% leap in productivity.

— Ryan Ervin, Senior Director of Customers for Life, TCC Round Room

Read the story

With our digital assistant, we can quickly service many customers online, eliminating 15% of inquiries that would otherwise have escalated to a call with an agent. At six minutes handle time per call, that’s a massive savings.

— Chrissy Vining, Director of Customer Success, Uplift

Read the story

Genesys Cloud is a beautiful, reliable tool that creates a positive experience for both our agents and our customers.

— Henry Svenblad, CTO, Company Nurse

Read the story

Join our SMB customers

Diabetes victoria logo
Feros care logo why genesys
Gaitame en logo
Sureway
Vgsod expert logo fonterra

Streamline SMB customer service operations to boost your bottom line

Stop scrambling under the pressure of complex customer and business needs. With our leading Contact Centre as a Service solution, your business can easily provide an exceptional experience with every interaction.

Be where your customers are

Easily identify when customers need help. Then proactively reach out to them at the right moment with the right information — for a personalised experience across any channel.

Learn more

Get faster resolutions with self-service

Give customers self-service tools to handle requests faster so you never leave a customer stranded. And your agents can focus on requests that need a human touch.

Learn more

Match customers with the right agents

Ensure the best customer-to-agent match every time, whether over digital or voice. Make sure agents have the right information exactly when they need it.

Learn more

Empower agents with an intuitive interface

Make agents’ jobs easier and maximise productivity with an intuitive user interface. Handle omnichannel interactions with all relevant customer data and history, employee collaboration capabilities, and performance and quality metrics in a single easy-to-master tool.

Learn more

Use native workforce engagement

Manage your remote/hybrid workforce all from one location. Bring together quality assurance, coaching and real-time reporting to ensure your contact centre is productive, efficient and continuously improving, no matter where your employees are.

Learn more

Get behind-the-scenes support

Focus on what matters most instead of keeping the business running with the latest innovations coming regularly through weekly updates deployed with a simple click — and an auto-healing architecture that fixes 99.6% of issues without human intervention.

Learn more
See all our capabilities

Scale your SMB customer experience with ease

Four steps to optimise CX management

Download the ebook

2023 contact centre buyer’s guide

Get the guide

Spend Money. Make Money.

See how

Gartner Magic Quadrant for Contact Centre as a Service

Read the report

Do more with an SMB contact centre solution

You can’t provide top-tier customer experiences with complicated, disjointed systems. Give your team the fuel it needs to go the extra mile in providing omnichannel service to your growing customer base and your business.

See Genesys in action by requesting a free demo today. You’ll discover how we pair small business expertise with innovative cloud technology to grow your brand.

By providing your information, you agree to our privacy policy.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

Genesys.com/en-sg
Contact Us
Contact us
Products
Company
About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

Copyright © 2023 Genesys. All rights reserved.
Terms of Use | Privacy Policy | Email Subscription | Accessibility Plan & Feedback |

Genesys ChatQuick links
Close Widget

How can we help you today?
Start ChatChat with Sales
Start DemoSchedule a Demo
Start CareCustomer Care
Start CareerGenesys Careers

Powered by

Genesys ChatLive Assistance