Provide experiences
your customers
will love

Stop scrambling under the pressure of complex customer and business needs. With an all-in-one contact centre, your small- or medium-sized business (SMB) can easily provide top-tier service.

Small Business

Deliver big customer experiences with small business solutions

Amid the hustle and bustle of your growing business, there’s no time to manually trace each customer communication through different channels and weave them together. And there’s no time to engage in a complex implementation of something new. You need an SMB customer service solution that lets you hit the ground running. A cloud contact centre solution offers businesses like yours exactly what you need. You’ll get time-saving automation, visibility into your entire team’s performance and the tools necessary to grow your customer base.

Empower your customer service team with SMB cloud software

Win back time and resources with customer service tools designed for smooth customer engagements. An all-in-one contact centre solution gives your agents everything they need, right from the start.

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Fast, cost-effective service

Your SMB customer service operations should function as a profit centre — not a cost centre. Choose call centre software that puts automation and collaboration tools front and centre. This will reduce your contact centre operational costs and enable you to move faster as a unified team.

Agent

Engaged, productive agents

When you invest in user-centric contact centre software, you invest in your employees’ long-term success. Built-in unified communication tools empower your agents to do their best work and reduce customer frustration.

Time to value

Real-time insights

Instead of wasting time running multiple reports, take a fresh approach. Rich analytics are built right into the contact centre platform. That gives you real-time insights to take action and pivot, when necessary, to maximise your team’s output.

Join our SMB customers

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Simplify your SMB customer service technology stack

Business automation

Save time and money. Let automated customer service tools ease the burden from your team. Resolve more cases in less time with digital sales and service automation that keep your team agile.

Self-service options

Give customers the self-service tools they need to get answers to their routine questions faster. This also frees up agents to focus on solving the toughest issues that need a human touch.

Digital service tools

Go beyond voice to connect with customers in their preferred channels. Offer a consistent presence across email, web chat, social media and more — all powered by one contact centre solution.

Intelligent reporting and analytics

Stop guessing. Let data inform your decisions and fuel business growth. Get a complete view of your call centre activities. Native reporting and analytics are easy to access at any time.

Convenient integrations

Customise your call centre with off-the-shelf integrations that match your changing needs. Open APIs let you add new functionality to improve agent productivity and customer satisfaction — without burdening IT.

Voice technology

Handle peak call volume with sophisticated, yet simplified telephony. Voice essentials like VoIP and SIP trunking, IVR, automatic call distribution and outbound call modes give you the power to handle more voice interactions.

Differentiate your SMB with stand-out customer service

Service is the new sales. Building lasting customer relationships means delighting them with outstanding service at every touchpoint — not just on the phone. With the Genesys Cloud CX™ solution, you can offer next-level service with the ease and lower upfront cost of all-in-one software.

Resources to scale your SMB call centre

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9 tech trends affecting mid-sized contact centres

Create powerful customer moments and build brand loyalty.

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The AI-powered contact centre

AI powers personalised engagements across the entire customer journey.

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Save the day with these CX best practices

Turn your agents into customer experience heroes.

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Spend Money. Make Money.

See how four businesses found customer experience success.

Do more with a SMB call centre solution

You can’t provide top-tier customer experiences with subpar systems. Give your team the fuel it needs to go the extra mile in providing omnichannel service to your growing customer base.

See Genesys in action by requesting a free demo today. You’ll discover how we pair small business expertise with innovative cloud technology to grow your brand.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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