Virgin Atlantic

Hear how Virgin Atlantic Airways soared during incredibly high customer volume after deploying Genesys Cloud™

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The pandemic put a huge strain on the customer service operation at Virgin Atlantic Airways. All its communications channels we flooded. The Genesys Cloud^TM platform provided solutions to tackle digital, telephony, social and CRM system challenges.

Virgin Atlantic was able to effectively handle customer communications after deploying the Genesys platform in just two months.

Customer story highlights

Genesys digital solutions proved to be a game changer for the airline
Seamlessly integrated web messaging, WhatsApp, SMS, social channels and chatbots
Agents now have a single unified view of the customer journey

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.