Frost & Sulliivan Executive Brief

Answering the Call of Today’s Consumers:

How Retailers Can Deliver Superior Customer Experience

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For retailers, perhaps more so than any other industry, the contact centre is at the epicentre of orchestrating a successful customer experience that cultivates brand loyalty and affinity.

The ability to connect the stalwart and evolving myriad of digital technologies through the contact centre provides brands with the stability and agility needed to meet the demands of today’s consumers. That’s why retailers should partner with solution providers that are technology leaders, have a deep understanding of customer experience, and have a proven ability to adapt quickly.

Download this complimentary Executive Brief to discover:

Retail Industry Trends and Pain Points
How to Select the Right Partner and Solution Provider
Why Mobile Engagement is Critical to the Customer Experience in Retail
The Benefits of Automating and Personalising Customer Engagement with AI
Why Contact Centre as a Service (CCaaS) is The Relationship Hub for Customer Experience

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.