Ebook

Elevate CX with journey management in health insurance

Your journey-based guide to improving customer experience

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We’re living in an experience economy. Today, consumers expect even their health insurers to deliver experiences similar to those of customer experience (CX) leaders like Amazon, Google and Netflix.

Meeting those expectations requires you to manage, measure and optimise experiences. That’s where customer journey management comes in.

Download this ebook to learn:

What journey management is
Three primary capabilities of the journey management framework
Seven most critical journeys to manage, measure and optimise
Actionable tips for establishing journey management in your organisation

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.