Xperience ANZ 2024 | July 2024 Register now

Your people.
Our technology.
Amazing results.

It’s time for Super Human Service

25%

more customer spend goes
to companies that get digital
channels right

100%

anticipated increase in
remote work, compared to
before COVID-19

60%

of failed customer support
calls could have been solved
with better access to data

Digital customer engagement

Connect with customers on their
terms — seamlessly

Empower customers to easily connect with your business on the channels they prefer. Take the full picture into account as you design conversation flows for chat, messaging apps and bots. Create successful engagements across channels — for your customers and your team — with a blended model.

Master digital engagement

Digital workforce engagement

Support your team of engaged, productive agents

Help your agents thrive in an increasingly remote, multiskilled and omnichannel world. Workforce engagement management goes beyond traditional workforce optimisation to balance efficiency with a focus on the human side. Explore how it improves employee engagement, performance and results.

Master workforce engagement

Data-driven experiences

Put customer experience data to work

Contact centres are gold mines for data. Turn that data into insights with the right platform and artificial intelligence (AI). Know customers better, understand their needs and predict solutions. We do the work of preparing and protecting your data so you can focus on making data-driven decisions.

Master data experiences

Get the how-to behind Super Human Service

Join us as we reveal practical guidance on how you can deliver Super Human Service. You’ll be the first to receive invitations to digital events and details when new resources become available.

I would like someone to reach out to me

Thank you!
We’ll contact you directly to set up a date and time that works with your schedule.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Your people. Our technology. Amazing results.