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What Is Contact Centre as a Service?

Use Contact Centre as a Service (CCaaS) to make the most of your investment in customer experience

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Contact Centre as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilise a contact centre provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. CCaaS is an ideal option for contact centres because:

CCaaS is scalable if operational needs change
CCaaS is flexible, so you pay only for the technology you need
Customer service capabilities are increased
Costs are reduced
CCaaS is an affordable investment

The Genesys Customer Experience Platform is a cloud-based contact centre model that helps businesses to achieve their objectives. By simplifying contact centre technology our CCaaS will ensure you deliver outstanding customer experiences.

The Genesys Customer Experience Platform:

Can lower operational costs.
Improves the performance of your contact centre.
Offers the latest interactive voice response (IVR) and customised customer self-service capabilities.
Can improve first-contact resolution with expertise-based routing

Expand your contact centre capacities with a CCaaS from Genesys without increasing costs. Take a virtual tour today!

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.