Does Genesys Cloud CX support home/remote users?
Yes. Genesys Cloud CX supports home/remote users.
What functionality is available for remote users?
Voice can be provided for remote users with minimal configuration and rapid availability. If needed, email can be supported.
Can I use a web browser to access Genesys Cloud CX?
Yes. If you have a cloud system, client applications are natively accessible through the web. Please find a link to our browser requirements page: https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/.
If my users work remotely, do they require additional Genesys licenses?
Additional licenses are not required to work remotely.
Are voice calls recorded for remote users?
Recording policies can be configured to ensure all calls are recorded, regardless of user location. Policies can also be configured so that specific users’ calls are not recorded, if required.
What type of phones can my remote users utilise?
Voice will work with all phones even over PSTN (mobile/landline). If your system supports WebRTC, it will work with the browser.