Race to the Cloud

COVID-19 impact. Information here

It’s a better time than ever to move to Genesys Cloud.
For a limited time only – you can get started on
Genesys Cloud for up to 50% off the price.

Get the offer now

Genesys Cloud

Genesys Cloud makes every day easier in your call centre

We know it can be challenging to make changes to your call centre solution provider, but we want to help by providing a solution that makes that decision easy, at a lower cost than ever before.

Why Genesys Cloud?

Give agents, supervisors and admins a single, intuitive interface to more easily serve customers
An open API-first platform for faster, simpler customisation that integrates seamlessly with your CRM, ERP and SSO platform
Manage your contact centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere
Unrivalled flexibility to scale up or down in line with your business needs
Built to handle rapid change and adheres to the strictest cloud security protocols, no matter what your industry or location
Real-time dashboards and up-to-the-second analytics means you get the insights you need to run your business,no matter where your agents are located or which channels they handle.

View offer details

Thousands of organisations deliver
the best customer experience with Genesys

“Genesys has a clear pricing, wide range of functionalities supported by a professional. It is a reliable brand which is a great fit for a transformative digital start-up bank like ours.”

- Eugene Plotitsa, COO, Tonik

“By deploying Genesys, Tokopedia Care seeks to speed up daily operations, especially with higher system availability and reliability. We also look forward to their resource capability to innovate together in providing the best customer experience for our 100+ million monthly active users.”

- Didik Suwanto - Head of Customer Engagement at Tokopedia

Genesys Cloud

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Offer Details

Genesys Cloud 1 call centre solution features…

Self-service options

Speech-enabled IVR includes a simple drag-and-drop editor for setting up menus, keywords, and robust multilingual support.

Reporting and analytics

Access real-time and historical views, historical reporting, and up to the second analytics and performance dashboards.

Inbound routing

Inbound voice uses your company’s defined business priorities to segment and rank interactions.

Integrations

Pre-built integrations, developed and supported by Genesys, are quick to deploy and easy to configure.

Outbound campaigns

Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Employee collaboration

Boost productivity with built-in chat, document sharing and video conferencing — perfect for the at-home workforce.

*Digital upgrade add on licenses available for email, messaging, web chat and more

Check out the Genesys Cloud plan options to select which best fits your business needs

Named user pricing

USD $45 monthly
Pay for logged in user. Best for predictable agent staffing at the best available price.

Concurrent user pricing

USD $60 monthly
Pay for simultaneous users. Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

Offer availability

Open to new Genesys Cloud customers for the first order, one time only
Only available in Japan, South Korea, Taiwan, Malaysia, Indonesia, Philippines, Thailand, Vietnam and Cambodia
Valid from 1st August 2020
Orders must be placed by 31st July 2021
Minimum contract value applies

Terms and conditions

Offer only applicable to Genesys Cloud 1 (GC1).
40% discount on named and concurrent licenses.
Discount applies to user pricing only, not hourly.
This offer cannot be combined with any other Genesys offers.
Not available for add-on or renewal orders.
Billing is annual pre-pay in advance only.
Pricing is valid through initial contract term – maximum 3 years.
Additional discounts may be applied, speak to your sales rep.
Offer available to new customers only.

Start quickly

Deploy and see value in the Genesys Cloud application faster than you thought possible. It’s easy to use and quick to deploy.

Grow gracefully

Turn on additional functionality without the complexity. It’s all-in-one so you can add digital, workforce management and AI.

Enjoy the future

Take advantage of a product with the most R&D spend behind it. You get continuous innovation with no downtime.

About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.