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Announcing the 2024 Genesys Customer Innovation Awards Finalists

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Life Extension Keeps Customers at the Heart of CX Innovation

For over 40 years, health and wellness company Life Extension has put customer and employee centricity at the forefront of its...

Ginger Conlon

28/03/2024

Web Messaging Creates Empathetic Conversations at Rabobank

It’s a common misconception that digital technologies make customer interactions more efficient and less personal. But by using...

Claire Beatty

24/03/2024

Genesys and Scuderia Ferrari: Innovation, Teamwork and Performance

Scuderia Ferrari and Genesys share a drive and passion for innovation, teamwork and performance. Both companies know the...

Jill Hundley

21/08/2023

Delivering Value, Performance and Equality in a Call Centre

Experts expect eye disorders to double between today and 2050 — leaving almost nine million Americans blind or visually...

Kyle Johnson

01/07/2023

Announcing the Winners of the 2023 Genesys Customer Innovation Awards

It’s been four long years since we had the opportunity to honor and celebrate our Customer Innovation Awards winners in person....

Angela Santarossa

28/06/2023

Genesys for Good: Helping Charities Serve Their Communities

At a time when so many people could use a helping hand, delivering empathy has never been more important. Nonprofit organisations...

Olivier Jouve

20/06/2023

Drum Roll, Please: Announcing the 2023 Customer Innovation Awards Finalists

We’re thrilled to announce the finalists for the 2023 Genesys Customer Innovation Awards. With an outstanding number of quality...

Angela Santarossa

17/05/2023

Now Accepting Nominations: 2023 Genesys Customer Innovation Awards

In today’s competitive business climate, what sets organisations apart is not only the customer experience (CX) they provide,...

Angela Santarossa

23/01/2023

Honoring the 2022 Genesys Customer Innovation Awards Winners

Innovation encompasses not only developing new devices, but also creating new ways to do things. And it’s crucial to long-term...

Angela Santarossa

14/09/2022

Super Human Service: Xerox Designs Digital Customer Experiences

Xerox is a workplace technology company, building and integrating software and hardware for companies of all sizes. Whether...

Jill Hundley

19/08/2022

Driving Innovation and Agility with Composable CX

Technology companies work hard to create great out-of-the-box solutions that often include the ability for...

Jason Alley

05/07/2022

Announcing the 2022 Genesys Customer Innovation Awards Finalists

The past few years have challenged us all. And many organisations rose to workplace challenges by prioritising innovation in the...

Angela Santarossa

26/06/2022

Drive Growth in CX and EX with Conversational AI

As companies look for more streamlined ways to improve the customer experience (CX), the adoption of conversational artificial...

Rahul Garg

20/06/2022

Super Human Service: Advancing Human Understanding at Every Level

The most successful companies put their customers first. We’re all customers — and real changes happen when...

Jill Hundley

28/05/2022

Woolworths Q&A: Using Conversational AI to Personalise and Enhance Customer Experience

Customer happiness and satisfaction is priority number one at Australian-based Woolworths. “Creating an excellent...

John Hernandez

09/01/2022

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.