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Learn more about the Genesys and Zoom alliance

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Make communication and collaboration easy for great customer experiences

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The leader in cloud contact centre software and the leader in enterprise video communications have joined forces.

It’s a pairing you can count on. The global leader in cloud customer experience and contact centre solutions. And the best in video-first business calling and meeting solutions.

Genesys® and Zoom have teamed to power your entire communications strategy and improve collaboration among agents and employees. The Genesys CloudTM solution is the first contact centre platform to integrate with Zoom Meetings and Zoom Phone.

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Make customer support a team sport

No more toggling between systems and screens. Enjoy a boost in productivity as agents and teams use the Genesys Cloud solution or Zoom from a single interface.

Collaborate in real time

Connect customer-facing agents and subject-matter experts when it matters most. Seamless voice and video facilitate real-time collaboration.

Boost team productivity

No more toggling between systems and screens. Enjoy a boost in productivity as agents and teams use the Genesys Cloud solution or Zoom from a single interface.

Improve customer experience

Genesys Cloud integration with Zoom boosts resolution rates and your customer experience.

“Our employees are constantly flipping from one application to another to communicate and collaborate. Integrating the solutions will give our call center agents the ability to use all Genesys Cloud features while connecting more easily with the rest of the company that uses Zoom technology. We believe this will help us resolve customer issues faster and on the first contact.”

Douglas Walker, Vice President and Director of Infrastructure and Services

Sentinel

“Zoom and Genesys are making it simpler for businesses like ours to get the most out of their cloud contact center and communications solutions. Our employees already use both solutions today, and a closer integration means they’ll be able to work together easier, such as initiating a Zoom video meeting from within their Genesys Cloud instance. As we expand our tele-triage capabilities, we are excited to be one of the first to take advantage of these new features.”

Henry Svendblad, Chief Technology Officer

Company Nurse

Bring the expertise of your full team to your contact center

Building meaningful connections takes strong collaboration. Genesys Cloud integration with both the Zoom Phone and Zoom meetings solutions results in seamless cloud communications that simplify how employees collaborate with each other and communicate with customers.

Genesys Cloud + Zoom Phone

Choose Zoom Phone

Now you can choose Zoom Phone as your carrier for inbound and outbound voice and your internal calls. It’s a convenient combination with the industry-leading Genesys Cloud routing and artificial intelligence capabilities — with a single point of control.

Click to call a colleague

For interactions that require collaboration, agents can quickly find an expert available to help, anywhere in your organisation. With the unified directory, presence and click-to-call, Genesys Cloud users can connect directly with Zoom Phone users to solve problems faster.

Genesys Cloud + Zoom Meetings

Jump on a Zoom Meeting right from Genesys Cloud

Encourage easier collaboration between your contact centre agents and experts across your company. Genesys Cloud with Zoom Meetings brings powerful Zoom communication tools to your employees’ fingertips, all from a single interface.

Share your screen and record your video meeting

Access your favorite Zoom Meeting features without leaving the Genesys Cloud solution. Agents can share their screen to give colleagues insight into a customer profile or history — or ask a teammate to share theirs. Access video meeting recordings and analytics later.

Learn more about the Genesys and Zoom alliance

Zoom Partnership

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Genesys + Zoom: Seamless cloud communications for great customer experiences

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The Inner Circle Guide to Contact Centre Remote Working Solutions

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Get started with Genesys Cloud and Zoom

Keep your customers close. Keep your coworkers closer. With the Genesys Cloud and Zoom partnership, you easily break down barriers that stand in the way of true connection and collaboration.

Be among the first to boost your team’s productivity — and start solving customer problems faster. Get started with your Genesys Cloud, Zoom Phone and Zoom Meetings today.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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