PureCloud
Empower your business to provide excellent service across the entire customer journey
COVID-19 impact. Information here
Choose the contact centre platform for rapid innovation — ideal for organisations of any industry or size.
We’re constantly innovating. See the latest customer and employee experience releases.
See how Genesys solutions meet and exceed modern security standards.
Add value and functionality fast through our AppFoundry Marketplace.
Extend functionality without directly using an API. No programming required.
Consult the experts and get the tools for seamless cloud-to-cloud migrations.
Smooth your move to the cloud with experience, expertise and a personalised plan.
Take your Genesys experience to the next level. See what’s possible.
Run your contact centre with software that makes great customer experience easy.
Give customer emails the attention they deserve with better management tools.
Make your website a conversation starter with live chat and solve issues in real time.
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Give your customers 24/7 self-serve assistance with intelligent automation.
Build better bots with natural language understanding for smart self-service.
Craft a custom call center with apps and integrations.
Harness the power of your data with predictive routing.
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Deliver competitively superior customer experiences and digital transformation at any scale.
Choose a dedicated partner that works with you before, during and after your deployment.
Join us in celebrating heroes in headsets — the agents who go above and beyond.
A community of continuous learning and innovation for customer experience professionals.
Create experiences rooted in empathy — to build trust and earn loyalty.
See how Genesys call centre and customer experience solutions help businesses succeed.
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximise your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Explore the features and functionality of Genesys Cloud in this self-guided tour.
Business grows more competitive each day, and your customer demands increase as well. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform.
Great CX drives business results and customer loyalty. Genesys gives you the tools to manage customer journeys across one or more channels. You’ll know who is contacting you and how to get them to the best possible resolution from the second they start an interaction. And your teams will have the information and applications they need—right at their fingertips.
Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement and business optimisation capabilities that drive lasting relationships and produce impressive business results.
Bring your business into the future with the PureCloud® platform, a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy and built for rapid innovation. Seamless omnichannel capabilities and exceptional reliability let you connect and engage with your customers wherever, whenever. The PureCloud platform offers incredibly fast internal adoption for small- to mid-market organisations, as well as a growing list of larger customers. With impressive functionality and a true cloud architecture that supports continuous improvements, the PureCloud software meets your needs now and wherever you want to go in the future.
Your customers are in charge, and you need to engage with them on their terms. Available both on-premises and in the cloud, the PureConnect™ platform is the omnichannel contact centre solution for mid-market to large organisations. With proven technology that guides seamless communication across digital and voice channels, you can connect with customers over phone, chat, text or social media—all within a single, powerful application. Simple to administer and built to integrate with your other systems, you can tailor this platform to meet your specific needs and unlock additional features with subscription licences.
Deliver competitively superior experiences and digital transformation at any scale with the PureEngage™ omnichannel customer engagement suite for large-scale businesses. The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. These capabilities make customer experience your competitive differentiator. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalised, seamless interactions. The PureEngage platform delivers operational efficiencies and a superior customer experience. It offers extensive customisability, being built upon open APIs and web standards.
Count on Genesys for great customer experiences—now and in the future.  Look to us for the capabilities and expertise that define the next generation of customer experience.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.
Copyright © 2021 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription