Omnichannel customer experience platform
Turn customer experience into a strategic differentiator
Business grows more competitive each day, and your customer demands increase as well. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform.
Great CX drives business results and customer loyalty. Genesys gives you the tools to manage customer journeys across one or more channels. You’ll know who is contacting you and how to get them to the best possible resolution from the second they start an interaction. And your teams will have the information and applications they need—right at their fingertips.
Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement and business optimisation capabilities that drive lasting relationships and produce impressive business results.
The Genesys PureCloud platform
Bring your business into the future with the PureCloud® platform, a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy and built for rapid innovation. Seamless omnichannel capabilities and exceptional reliability let you connect and engage with your customers wherever, whenever. The PureCloud platform offers incredibly fast internal adoption for small- to mid-market organisations, as well as a growing list of larger customers. With impressive functionality and a true cloud architecture that supports continuous improvements, the PureCloud software meets your needs now and wherever you want to go in the future.
The Genesys PureConnect platform
Your customers are in charge, and you need to engage with them on their terms. Available both on-premises and in the cloud, the PureConnect™ platform is the omnichannel contact centre solution for mid-market to large organisations. With proven technology that guides seamless communication across digital and voice channels, you can connect with customers over phone, chat, text or social media—all within a single, powerful application. Simple to administer and built to integrate with your other systems, you can tailor this platform to meet your specific needs and unlock additional features with subscription licences.
The Genesys PureEngage platform
Deliver competitively superior experiences and digital transformation at any scale with the PureEngage™ omnichannel customer engagement suite for large-scale businesses. The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. These capabilities make customer experience your competitive differentiator. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalised, seamless interactions. The PureEngage platform delivers operational efficiencies and a superior customer experience. It offers extensive customisability, being built upon open APIs and web standards.
Position yourself to meet customer needs as they evolve
Count on Genesys for great customer experiences—now and in the future. Look to us for the capabilities and expertise that define the next generation of customer experience.
- Artificial intelligence and bots
- Internet of Things (IoT) integrations with Google, Amazon and Apple Business Chat
- Tone and keyword analysis
- Predictive routing based on machine learning
- Virtual and augmented reality, including video customer support
- Big data storage and analysis to better use data within your own systems