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Genesys Choice

Enjoy the freedom to choose what you want,
when you want

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A new way to purchase and consume

With Genesys Choice, you can buy and flexibly use any Genesys technology. Access all Genesys capabilities, artificial intelligence (AI) innovations and even future functionalities. Turn services on or off as needed, scale up or down, and burst at a moment’s notice. Keep pace with rapidly evolving demands — and know you’re getting the most from your investment.

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Get the flexibility and control you need

Scale at a moment’s notice

Stop architecting for peak utilisation. Scale and burst to accommodate seasonality and unforeseen demand spikes.

Control what you use

Access the features, functionality and innovations you need from Genesys™, private edition and Genesys Cloud™.

Maximise your discount

Apply Genesys Choice across business units. Maximise your enterprise-level discount with a single contract for your whole organisation.

Manage usage and spending with confidence

Innovate without the hassle

Take advantage of new capabilities and features as they become available. There are no negotiations for innovation access — it’s built right into Genesys Choice.

See your usage and spend

The Genesys Choice portal provides views of both usage and spend against your annual commitment, helping ensure budget adherence.

Change when business dictates

Get the capabilities you need exactly when you need them. Take control of your business by rapidly swapping SKUs or turning functionality on or off.

Reduce billing complexity

Simplified bundled packaging is easy to understand and fast to deploy. Get a single contract with one annual commitment and an enterprise-level discount.

See the possibilities of Genesys Choice

Get a custom proposal

If you’re a current Genesys customer, reach out to your customer success manager and request a customised Genesys Choice proposal tailored to your business needs.

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Explore Genesys

Learn how our enterprise contact centre software fits and flexes with your customer experience ecosystem to power sophisticated experiences at scale.

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Chart your next steps

Cloud is changing customer engagement. Get the enterprise buyer’s guide to an omnichannel cloud contact centre, developed by Genesys and Microsoft.

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Get started with Genesys

Learn all you can do with Genesys to enable conversations across digital and voice channels in an easy, unified interface.

Discover how your company can reap the benefits of a sophisticated, feature-rich solution, transforming your contact centre into an AI-powered experience centre.

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Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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