Become a customer experience ninja with Genesys Customer Success

Get the skills and support that drive customer experience excellence

Getting the most out of your solutions is both an art and a science. Maximising the value of your Genesys investment takes the expertise to consistently adjust your capabilities throughout the relationship.

Transform yourself as a customer experience master and leverage your unique skill set to deliver a premium experience for your company. Apply customer experience best practices, skills and understanding to design, implement and sustain a successful strategy. Genesys Customer Success gives you access to expertise that’s built on years of experience powering the best interactions around the world.

Take the CX Masters Course

Genesys Strategic Business Consulting: The best business consultants, without the price tag

To achieve customer experience success, you need a clear vision and a plan to make it happen. Define your customer experience vision, create an actionable roadmap and achieve success by obtaining measurable outcomes through Genesys Strategic Business Consulting. A team of highly experienced and dedicated business consultants with extensive knowledge of your overall business strategy are ready to help turn your customer experience vision into a reality.

Genesys Strategic Business Consulting
Genesys Professional Services

Genesys Professional Services: Expert consultants, faster results

Continuously maximise the value of your customer experience investment by leveraging Genesys Professional Services. With a comprehensive set of services, you can optimise and evolve your Genesys Customer Experience Platform at your pace. Available services include assessments, workshops, access to expert consultants and more.

Genesys University: Transform your team into customer experience masters

An expertly trained staff leads to great customer experiences and impressive business results. Make it easy for your teams to stay up to speed on new features and functionality. Designed to fit all skill levels and learning types, Genesys University delivers learning through the educational materials and instruction that you need to become a customer experience master.

Genesys Customer Care: We talk the talk, and walk the walk

Improve performance, mitigate outage risks and resolve issues quickly when you use support from Genesys Customer Care. With access to a collection of knowledge resources, tools and experts, you can maximise platform performance, and identify and resolve issues. This tier-less model lets you connect to the right support expert the first time.

Genesys Customer Advocacy Program: Build a stronger relationship with us

Deepen your engagement with Genesys and be rewarded for your advocacy. As a member of the Genesys Customer Advocacy Program (GCAP), you can promote your successful customer experience transformation initiatives through references, referrals and other activities. You’ll also gain insights into industry news and trends, network with thought leaders and peers on best practices and enhance your brand reputation.