Enterprise customer
experience software
you can count on

Enable your enterprise customer service teams to work smarter with a modern call centre solution.

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Streamline customer experiences with enterprise call centre software

Global enterprise call centres have complex needs when it comes to communication channels and deployment options. Brands must provide timely, world class customer care across channels, geographic regions and business disruptions, such as COVID-19.

Deliver superior customer experiences and digital transformation at any scale. The right enterprise cloud call centre enables you to deliver seamless omnichannel support from a single, open technology platform. A true partner will walk you through the process — from training to mastering specialised skills.

Proven partner for enterprise teams

Create more connected experiences. Turn your call centre into a powerful machine and drive customisation at scale.

Customer care

Personalised customer experiences

Consumers demand excellent service. Today’s call centre employees expect dedicated support, too. Deliver personalised experiences across channels and devices to create better experiences. Use interactive, detailed views and the right tools to make every moment count.

Get up and running in days

Simplified technology stack

Accelerate your digital transformation and speed up time-to-value. A modern cloud architecture sets the foundation for a more simplified tech stack. With a single call centre solution, you can finally say goodbye to disparate tools and multiple interfaces.

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Flexible cloud architecture

Customise your contact centre platform by integrating your favourite systems and powering new connections among applications. Build a solution tailored to your needs with a solid platform foundation, open APIs and hundreds of available integrations.

Leading brands trust Genesys

Uber
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Manage complex experiences with enterprise contact centre software

Transform your contact centre into an experience centre virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact centre software. Support your larger digital transformation initiatives. Gain a competitive edge in today’s market. Empower your agents to deliver better service by providing all the tools they need in one unified platform.

Multi-tenant security

Ease your security concerns with safety standards and authentication you can trust. Rest easy knowing the strongest encryption, logical isolation and security protocols are in place. A team of dedicated security and privacy experts works to keep your data safe 24/7.

Digital and voice

Be where your customers are. Offer a consistent presence across voice and digital channels — from email and mobile to chatbots and social. A single unified platform makes it easier to exceed your service goals on any channel.

Customer self-service

Give customers 24/7 access to quick answers with a bot, or escalate complex issues to agents. Lead with Experience as a ServiceSM to connect with your customers through empathy. And free up agents to provide the best support.

Workforce engagement management

Provide call centre employees with tools that make their job easier. Drive employee engagement and motivation with gamification. Keep agents connected with performance management that enables long-term success.

Reporting and analytics

Keep your enterprise call centre at top performance with deep analytics and reporting built into the user interface. Then use these insights to track and build more personalised customer experiences that foster brand loyalty.

Powerful integrations

Take control of your software and technology stack. Integrate your most critical applications with off-the-shelf functionality or custom-built solutions when needed. And you can do this all without burdening your IT department.

Reliable cloud-based enterprise software

The experiences you create are just as important as the products or services you sell. Provide seamless experiences that consumers will remember — all with the ease and agility of a unified contact centre platform.

A solution (and partner) you can trust

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Tour an AI-powered contact centre

Discover how AI powers more personal, connected experiences.

Cloud for new normal

Cloud technology to support any new normal

Find your new normal with an effective work-from-home strategy.

Journey mapping and the role of predictive engagement

Journey mapping — chart the moments that matter most

Use predictive engagement to inform customer interactions in real time.

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Genesys prescriptive migration: The art of simplified migration with proven ROI

Migrate with confidence using a proven migration process.

See what’s possible with Genesys

Deliver world-class customer experiences and technical support. Genesys enables enterprise brands to provide seamless voice and digital services, improve employee engagement and realise ROI and success.

See Genesys software in action by requesting a free demo today. Start building the innovative experiences that will make your brand flourish.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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