Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Moving your contact centre to the cloud has several benefits: high availability, scalability and coverage around the globe. It also helps your business lower costs, increase workforce productivity and ensure agility as your business evolves. The right cloud-based call centre software delivers the flexibility and security your company demands and lets you easily integrate new competitive technologies to confidently offer the best customer service every day.
Get insights from analysts and real users on Genesys Cloud CX.
Make a single cloud-based platform that seamlessly integrates with your existing business systems, such as CRM and automation solutions, a top consideration in your criteria. You need a secure, cloud-based solution that offers scalability as your company adjusts to market changes. And it must ensure your contact centre dynamically engages customers across all channels. The right cloud-based platform is loaded with channel options and easily integrates with existing or future systems.
The right cloud contact centre solution lets you move all at once or take it step by step. It should be easy to add new technologies as your business and customer needs change. It allows you to easily scale up or down to meet short-term spikes or long-term changes, while offering the confidence of meeting compliance requirements of availability, system integrity and privacy. And, it should ease your concerns about costly maintenance and upgrades.
The cloud powers brilliant technologies that change the way we work and play. So you need a cloud-based platform that’s secure and reliable. A platform built on a microservices architecture does this. If one application fails, all other systems continue to run without issue. The single-tenant, isolated design of a microservices architecture also improves security. You get more control with application instances running in isolation.
In a world where customer service expectations are changing at lightning speed, Genesys Cloud CX gives us a serious competitive advantage.
Ian Roberts, Operations Leader, Quicken Customer Care
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
Quick links
Live Assistance
Chat with Sales
Schedule a Demo
Customer Care
Genesys Careers