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In The News

Q4 - 2022

365Retail | 24/11/2022

Avoiding Christmas chaos through technology
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Q3 - 2021

ITProPortal | 01/09/2021

What customer experience teams can learn from football – Euros 2020 edition
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Q2 - 2021

Microscope | 06/05/2021

Genesys enhances channel support with Ascend programme
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Q1 - 2021

Technology Magazine | 08/03/2021

IWD 2021: tech experts discuss tackling gender biases
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Q3 - 2020

Verdict | 20/07/2020

55% of UK consumers would continue using a company after a data breach
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Customer Experience Magazine | 20/07/2020

Staying Connected in Times of Crisis: How Contact Centre Services are Keeping Human Interaction Alive
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TechNative | 14/07/2020

Augmented Intelligence: Blazing a Trail in Business Enterprises
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Q2 - 2020

Digitalisation World | 22/04/2020

Artificial Intelligence in the business world – where are we now?
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Q1 - 2020

Silicon UK | 25/03/2020

New Challenges, New Skills
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OnRec | 11/03/2020

Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow’s Workforce with Gamification and Machine Learning
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Tech Radar UK | 12/02/2020

Best customer experience tools for 2020: CX software for business feedback
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Silicon UK | 07/02/2020

Automation Part 1: The Robots Are Coming
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Galway Daily | 03/02/2020

Genesys employees raise thousands for local charity
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Customer Experience Magazine | 15/01/2020

Genesys Rebrands Flagship Cloud SaaS
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Q4 - 2019

Data IQ | 18/11/2019

UK firms embracing AI but still fear it is too complex
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IT Pro Portal | 14/10/2019

The truth about chatbots: Five myths debunked
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Q3 - 2019

Silicon | 25/09/2019

Building Your Business’s AI Future
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IDG | 16/09/2019

From artificial intelligence to augmented intelligence
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Information Age | 05/09/2019

Not worried about unethical AI? You should be
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Customer Experience Magazine | 13/08/2019

Discussing Innovation and Excellence With Genesys’ Chris Connolly
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Information Age | 13/08/2019

AR vs VR: it’s not a competition, the two are complimentary
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Internet Retailing | 17/07/2019

UK employees embrace AI, but need more training: study
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Computer Weekly | 17/07/2019

Customers don’t fear AI but need plenty of education around it
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Retail Technology | 02/07/2019

Debunking Chatbot Myths
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Q2 - 2019

Customer Experience Magazine | 25/06/2019

Ethics & Evolution: Discussing the Future of AI With Genesys PureCloud’s Olivier Jouve
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Raconteur | 25/06/2019

Why salespeople should not fear AI
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TechNative | 22/05/2019

AI Ethics in the Post-GDPR World
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Digitisation World | 21/05/2019

Customer call centres lack confidence
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Customer Experience Magazine | 15/05/2019

Doubts Among Mid-Size Call Centres on Meeting Customer Needs
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Call Centre Helper | 08/05/2019

Workforce Optimisation: 10 Ways to Improve Your Contact Centre Schedules
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Information Age | 16/04/2019

Bots mark the end of voice, or do they?
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Call Centre Helper | 01/04/2019

An Introduction to Call Centre Knowledge Base Software
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Q1 - 2019

Nearshore America | 28/03/2019

Digital-First Customers Challenge Customer Service Industry: Report
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Contact Centres | 27/03/2019

AI: Turning The Contact Centre Into A Revenue Engine
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TechNative | 27/03/2019

Does the Rise of Bots Sound the Death Knell for Voice?
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Information Age | 22/03/2019

Natural language processing: opening the door for more human-like conversations with bots
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Call Centre Helper | 11/03/2019

20 Contact Centre Objectives
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Call Centre Helper | 04/03/2019

How to Better Integrate Customer Service and Marketing
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MyCustomer | 28/02/2019

AI is predicting the path to CX success
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Contact Centres | 27/02/2019

AI Is Transforming Contact Centre Agent Performance
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Direct Industry e Magazine | 26/02/2019

Retail in the Throes of a Digital Revolution
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UC Today | 14/02/2019

Genesys Celebrates Amazing Growth in Cloud
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Call Centre Helper | 07/01/2019

18 Ways to Improve the Effectiveness of Your Digital Customer Service
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Contact Centres | 03/01/2019

Siri, How Can Voice Technology Transform My Contact Centre?
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Q4 - 2018

Information Age | 24/12/2018

Why the future of AI reminds me of the movie ‘Arrival’
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Emerald Insight | 29/11/2018

An employee’s best friend? How AI can boost employee engagement and performance
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Information Age | 29/11/2018

The stars are aligned for the augmented reality shopping revolution
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Engage Customer | 26/11/2018

Chatbots are talking their way into our lives, transforming our interactions
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Computer Weekly | 26/11/2018

AI’s moment has arrived for the channel
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The National | 23/11/2018

Why Scots are avoiding the high street this Black Friday
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Irish Times | 17/11/2018

May hangs on as Brexiteers close in to sink her deal
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Information Age | 15/11/2018

Artificial Intelligence: using automation to build customer intimacy
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Silicon Republic | 14/11/2018

Why has this been such a good week for jobs?
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RTE | 14/11/2018

200 new jobs in AI technology for Galway
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Irish Times | 14/11/2018

200 jobs for Galway as Genesys expands its workforce
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Irish Independent | 14/11/2018

Galway wins huge 200-job artificial intelligence centre
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Retail Insight Network | 13/11/2018

Black Friday predictions from UK retail experts
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Retail Technology Review | 24/10/2018

Consumers aren’t as opposed to bots as you might think
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Information Age | 23/10/2018

AI in customer service, and augmenting humans is the opportunity
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Q4 - 2017

Global Banking and Finance Review | 07/10/2017

Remaining Competitive Means Complying with GDPR
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Q3 - 2017

Global Banking and Finance Review | 02/09/2017

Financial Institutions Fighting Against Fraud
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Q2 - 2017

Information Age | 20/06/2017

6 critical questions to consider for your IoT CX strategy
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Mycustomer | 03/04/2017

CX Leaders: We Love IoT (but Can You Tell Us What It Does?)
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Q1 - 2017

callcentrehelper.com | 08/03/2017

17 Things You Can Learn from the AO Contact Centre
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information age | 24/02/2017

As payments and loyalty programs connect, consumers and brands will go cashless
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ITProPortal | 06/02/2017

Contact centre fraud: How to shape our privacy and security
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Q3 - 2016

ITPRO | 31/08/2016

How chatbots can help your business
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Contact Centre News | 02/08/2016

Genesys Accelerates Customer Experience Innovation and Customisation on AppFoundry and DevFoundry
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Callcentre Helper | 02/08/2016

Genesys Accelerates Customer Experience Innovation and Customisation
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Mycustomer | 21/07/2016

What is the state of the omnichannel contact centre?
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Contact Centre News | 21/07/2016

Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
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Call Centre Helper | 21/07/2016

Genesys Announces Investment from Hellman & Friedman
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InformationAge | 18/07/2016

Chatbots are cool, but will they replace humans?
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Q2 - 2016

eCommerce Insights | 12/05/2016

Why Omnichannel Engagement Centre Solutions Deliver ROI For Businesses
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Q4 - 2015

CSM | 14/12/2015

Genesys Selected to Join G-Cloud 7 Framework
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Contact Centres | 08/12/2015

Genesys joins G-Cloud 7 Framework
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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