Awards and recognition

See proof that Genesys is a recognised leader in AI-Powered Experience orchestration, delivering the future of CX.

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Our most recent accolades

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Genesys Named Winner of 2023 AI Breakthrough Awards for Best AI-based Customer Experience Solution

05/12/2023

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Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm

03/27/2023

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Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report

11/29/2022

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Genesys Named a Leader in Conversation Automation Solutions Report

09/19/2022

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Destination CRM Industry Leader Awards: Best Contact Center Infrastructure

09/01/2022

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Destination CRM Industry Leader Awards: The Best Workforce Optimization/Engagement Management (WFO/WFM)

09/01/2022

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Genesys Recieved the Highest Scores in 3 of 5 Gartner® Critical Capabilities Use Cases

08/26/2022

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Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

08/25/2022

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2022 Omdia Universe: A Leader in Customer Engagement Platforms for the Insurance Sector

07/20/2022

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