Genesys Creates 100 New Jobs at its R&D Centre for Digital and Artificial Intelligence in Galway Ireland

Customer experience leader to move to a new development at Bonham Quay, Galway to accommodate the organisation’s growth in Ireland

GALWAY JANUARY 6, 2021 — Genesys® (www.genesys.com), the global leader in cloud customer experience and contact centre solutions, announced it is creating 100 new software roles in Ireland. The company’s R&D Centre for Digital and artificial intelligence (AI) in Galway is a key driver of technology innovation for Genesys as it works to transform the way brands and people connect in a digital-first world.

The Taoiseach Micheál Martin said: “I am delighted to welcome today’s announcement by Genesys of 100 new roles here in Ireland. This is a strong vote of confidence in the skills, talent and ability of our workforce, and of Ireland’s continued attractiveness as a destination for international investment. Genesys has enjoyed great success since coming to Galway in 2018 and I wish them every continued success in the future.”

Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar said: “I’m very pleased to see Genesys expanding its workforce in Galway. The company, which first set up in Ireland in 2018, is now well-established here and the announcement of 100 additional roles – an increase on its initial headcount target – underscores the company’s commitment to Ireland and the West. I understand that in addition to the Galway-based jobs, the company is also offering remote work options which opens up opportunities for people right across the country. I wish Genesys the very best as it continues to expand here.”

“Galway has played an integral role for Genesys in developing innovations in the fields of cloud, digital, and AI,” said Barry O’Sullivan, EVP and GM of Digital and AI, Genesys. “As companies need to keep pace with consumers’ evolving preferences for digital engagement across the overall customer experience, we are focusing on hiring world-class talent in Ireland to help deliver technologies that make it possible with our vision of Experience as a Service.”

Genesys first established its presence in Galway in 2018 when it acquired local AI start-up Altocloud. At that time, it pledged to create 200 jobs in the region by the second half of 2021 and is on track to meet this commitment. Now, it plans to fill an additional 100 software engineering roles based at its Galway facility or across Ireland in remote positions spanning software development, cloud computing, DevOps, AI and user experience, a 50% increase over its original commitment. As a result of this growth, Genesys is relocating to a larger Galway location in the Bonham Quay development in the fourth quarter of 2021.

“We’re expanding our software R&D workforce in Ireland to support our continued business growth. Ireland has a rich and diverse pool of tech talent that has been a significant contributor to our ability to deliver market differentiating customer experience innovation,” said Joe Smyth, senior vice-president of research and development and site lead for Galway at Genesys. “The world has changed significantly during 2020, and we expect the new state-of-the-art facility to accommodate our workforce as it evolves.”

The new Genesys offices in Galway, its largest R&D site in Europe, will occupy nearly 40,000 square feet of the new development. The new office will provide Genesys employees in Ireland a responsible, healthy, equitable and enjoyable place to work. The new site has been designed to achieve the Gold standard in Leadership and Energy and Environmental Design (LEED).

In addition to bringing jobs to Galway, Genesys is looking to attract talent from across the country with remote work options. The new facility will serve as a hub for innovation workshops, training and meeting space.

IDA Ireland Executive Director Mary Buckley said: “Today’s announcement by Genesys demonstrates the company’s confidence in the quality and availability of a highly talented and skilled workforce here in Ireland. A significant number of these roles are open location, and as a result, Genesys has full access to the rich pool of tech talent that Ireland has to offer. This investment is a further endorsement of IDA Ireland’s commitment to winning high skill roles to the regions. I wish Genesys continued success.”

As well as expanding its presence in the region, the company is also investing in the community and fostering local talent. To kickstart career prospects for young adults in the West of Ireland, the company employs interns and graduates from across the region, including NUI Galway, Galway-Mayo Institute of Technology and the University of Limerick. Genesys has also become the principal sponsorship partner to Connacht Rugby Club. The sponsorship strengthens the organisation’s connection to Galway.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experiences as a ServiceSM so organisations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

©2020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, and the Genesys logo, are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. 


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